It looks like you are using an older version of Internet Explorer. Using an outdated browser makes your computer unsafe. For the best experience on the web, please update your browser or install Google Chrome Frame.
Select a Subject

FAQs


KE CFD
Account Opening

Q1. How do I open a CFD trading account with KE CFD?
You may apply for an account online, by mail or in person at any of our Customer Service Centres or Investor Centres.

Click here for more information.


Q2. What is the minimum account size?
Investors are required to put up an initial deposit of SGD3,000 before any trade can be initiated. Please inform your Trading Representative if you have transferred money to your trading account.


Q3. Can I trade first and deposit the cash later?
No. As CFDs trades on margin, initial margin or cash must be deposited first before you can initiate a trade.


Q4. Is there any maintenance fee for a CFD account?
No, there is no maintenance fee for a CFD account.


Q5. Would I receive any interest on the excess fund in my account?
No.


Q6. Do I have to pay any interest on margin deficit?
No.


Q7. How are finance charges being calculated?
Finance charges are calculated on a daily basis, based on the daily closing value of the position.

Example
Day 1 - long 1,000 Company A CFD @ 13.50.
Day 1 - closing price for long 1,000 Company A position @ $14.00 = 4% ÷ 365 days × 1 day × $14,000 = $1.53.
Day 2 - closing price for long 1,000 Company A position @ $14.50 = 4% ÷ 365 days × 1 × $14,500 = $1.59.

Total Finance Charge at end of Day 2 = $3.12.


Q8. How can I withdraw cash from my CFD account?
You can call your Trading Tepresentative to execute the withdrawal for you.


Q9. Do I receive monthly statement for my CFD account?
Yes. A copy will be sent to your email account.


Q10. What do I need to know about Specified Investment Products (SIPs)?
The Monetary Authority of Singapore (MAS) requires broking firms to formally assess their retail customers' investment knowledge and experience before selling certain investment products to them. These measures have been imposed by MAS to further safeguard customers' interests. Under these measures, brokers must conduct a Customer Knowledge Assessment to find out if a customer has the relevant knowledge or experience to understand the risks and features of Futures trading.

If you wish to qualify to continue trading CFDs, please visit any of our Customer Service Centres or our Investor Centres to complete the Client Proficiency Assessment (CPA) Form. Alternatively, you can download the form here and mail it to:

Maybank Kim Eng Securities Pte Ltd
Client Services Department
9 Temasek Boulevard
#12-00 Suntec Tower Two
Singapore 038989
Country Guides

Index CFDs

Index Symbol Initial Margin (IM %) Max Lot Size Regular Trading Hours for Exchange
(min. is 1) (Singapore Time)
ASIA PACIFIC
Singapore SIMSCI.IND 5% 825 9.00am - 5.00pm
Hang Seng China HSCE.IND 5% 170

9.30am - 12.00pm
1.00pm - 4.00pm

HK Top 46 HSI.IND 5% 85

9.30am - 12.00pm
1.00pm - 4.00pm

Japan Top 225 N225.IND 5% 2125 8.00am - 2.10pm
Australia Top 200 AXJO.IND 5% 60

7.00am - 1.00pm
(with daylight saving)

8.00am - 2.00pm

USA
US Top 30 DJI.IND 5% 33

3.00pm - 4.00am 
(with daylight saving)

4.00pm to 5.00am

US Top 500 SPX.IND 5% 300
US 2K RUT.IND 10% 300
US Tech 100 NDX.IND 5% 150
EUROPE
EU Top 50 STOXX50E.IND 5% 150
German Top 30 GDAXI.IND 5% 50
UK Top 100 FTSE.IND 5% 50

Please note that there will be changes to our margin rates with effect from 1 Sep 2014. The list of counters with changes in margin rates is available here.

 

Singapore
Indicative Counter List & Margin Requirement


Hong Kong

Indicative Counter List & Margin Requirement


USA

Indicative Counter List & Margin Requirement
NYSE/NASDAQ Price Feed Subscription (PDF)


UK

Indicative Counter List & Margin Requirement
LSE Price Feed Subscription (PDF)


Australia

Indicative Counter List & Margin Requirement


Malaysia

Indicative Counter List & Margin Requirement


Indonesia

Indicative Counter List & Margin Requirement


China 'A' Shares (SH-HK Connect)

Indicative Counter List & Margin Requirement


Market Trading Hours

The KE CFD trading platform follows the Australian timezone, which is ahead of Singapore by 2 hours (when Daylight Saving Time is not in effect), or 3 hours (when Daylight Saving Time is in effect).

TRADING HOURS - When Daylight Saving Time is not in effect in Australia

Country Exchange Regular Trading
Hours for Exchange
Time in Singapore
Monday - Friday
Singapore SGX 9.00am - 5.06pm  
Hong Kong HKEx 9.30am - 12.00pm
1.00pm - 4.00pm
9.30am - 12.00pm
1.00pm - 4.00pm
USA NYSE, NASDAQ & AME 9.30am - 4.00pm 9.30pm - 4.00am (with daylight savings) 
10.30pm - 5.00am
UK LSE 8.00am - 4.30pm 3.00pm - 11.30pm (with daylight savings) 
4.00pm - 12.30am
Australia ASX 10.00am - 4.00pm 7.00am - 1.00pm (with daylight savings) 
8.00am - 2.00pm
Malaysia KLSE 9.00am - 12.30pm
2.30pm - 4.45pm
9.00am - 12.30pm
2.30pm - 4.45pm
Indonesia IDX 9.00am - 4.00pm 10.00am - 5.00pm
Funding your Account

There is a variety of ways to fund your CFD trading account.


Electronic Payment for Shares (EPS)
With EPS, you can pay via ATMs or Internet Banking. Your bank account will be directly linked to your trading account. Please note that funds transferred before 8pm will be reach us on the next working day.

To apply for this service, email us at helpdesk@maybank-ke.com.sg or visit our Customer Service Centres or Investor Centres. Alternatively, click here to download the application form.

All funds transferred through EPS will automatically be deposited into your cash account. To transfer the funds to your CFD account, please contact your Trading Representative. 


Bill Payment Service via Internet Banking
With Bill Payment Service, you can pay via Internet Banking through the following banks:

  1. DBS (DBS Bank)
  2. HSBC (Hong Kong and Shanghai Bank Corporation)
  3. OCBC (Overseas-Chinese Bank Corporation)
  4. SCB (Standard Chartered Bank)
  5. UOB (United Overseas Bank)

When making a Bill Payment, you will need to identify yourself with a Bill Ref/Consumer Reference.

Bill Ref/Consumer Reference for your cash account
This has eight characters, beginning with the code of your Trading Representative (e.g. AZ), followed by your six (6)-digit Margin account number (e.g. 123456). In this example, your Bill Ref/Consumer Reference will be "AZ123456".

'Bill Ref / Consumer Reference' for CFD Account
This has eight characters and can be found on your trading platform. Please omit the first '0'. If your trading platform reflects M2/0330001, then your Bill Ref/Consumer Reference is M2330001.

Please note that funds transferred before 8pm will reach Maybank Kim Eng on the next working day.


Internal Funds Transfer
You may request for funds to be transferred between trading accounts. Please contact your Trading Representative for more information. 


Cheque
All cheques should be crossed and made payable to “Maybank Kim Eng Securities Pte Ltd”. Please state your KE CFD account number, name and your contact numbers on the back of the cheque.


Cash
For cash payments, please visit any of our Customer Service Centres, or our Investor Centres.


Telegraphic Transfer (TT)
Please state your KE CFD trading account number and name on your TT form.

Currency

Singapore Dollar (SGD)

Bank Name

Hong Kong & Shanghai Banking Corporation, Singapore

Swift Code

HSBCSGSGXXX

Account Name

Maybank Kim Eng Securities Pte Ltd

Account Number

141-112789-001

Currency

Hong Kong Dollar (HKD)

Bank Name

Hong Kong & Shanghai Banking Corporation, Hong Kong

Swift Code

HSBCHKHHHKH

Account Name

Maybank Kim Eng Securities Pte Ltd

Account Number

111-180238-001

Currency

US Dollar (USD)

Corresponding Bank

Standard Chartered Bank, New York

CHIPS UID/ABA NO

CHIPS UID 057220 (ABA# 026002561)

Beneficiary Bank

Standard Chartered Bank, Singapore

Swift Code

SCBLSGSGXXX

Beneficiary

Maybank Kim Eng Securities Pte Ltd

Beneficiary Account Number

0174090064

Currency

Australian Dollar (AUD)

Corresponding Bank

Citibank Ltd, Sydney

Swift Code

CITIAU2X

Account No

0912039005

Beneficiary Bank

Citibank N.A., Singapore 

Swift Code

CITISGSG

Account Name

Maybank Kim Eng Securities Pte. Ltd. 

Account Number

0858574072 

Remarks

Please indicate client code 

Please inform your Trading Representative if you have transferred funds to your trading account.

Funds received by Maybank Kim Eng Securities Pte Ltd before 12pm on a working day will be reflected in your CFD account the next working day. Any funds received after 12pm will be reflected 2 working days later.

List of Markets and Tradable Counters

Share CFDs

Market Indicative Counter List and Margin Requirement
Australia ASX
China 'A' Shares (SH-HK Stock Connect) SHG
Hong Kong HKE
Indonesia IDX
Malaysia KLS
Singapore SGX
United Kingdom LSI
LSE
LSE Price Feed Subscription
United States NYSE
NASDAQ
AMEX
NYSE ARCA
NYSE/NASDAQ Price Feed Subscription

Updated as of 1 July 2016


Index CFDs

Market
Index
Symbol
Margin
Asia Pacific Singapore SIMSCI.IND 5%
Hang Seng China HSCE.IND 5%
HK Top 46 HSI.IND 5%
Japan Top 225 N225.IND 5%
Australia Top 200 AXJO.IND 5%
United States of America US Top 30 DJI.IND 5%
US Top 500 SPX.IND 5%
US 2K RUT.IND 20%
US Tech 100 NDX.IND 5%
Europe EU Top 50 STOXX50E.IND 20%
German Top 30 GDAXI.IND 5%
UK Top 100 FTSE.IND 5%
Market Trading Hours

Share CFD

Country Exchange

Regular Trading Hours for Exchange

Time in Singapore
Monday - Friday
Singapore SGX 9.00am - 5.06pm
Hong Kong HKEx

9.30am - 12.00pm
1.00pm - 4.00pm

9.30am - 12.00pm
1.00pm - 4.00pm

USA NYSE, NASDAQ & AME 9.30am - 4.00pm 9.30pm - 4.00am
(with daylight savings) 
10.30pm - 5.00am
UK LSE 8.00am - 4.30pm 3.00pm - 11.30pm
(with daylight savings) 
4.00pm - 12.30am
Australia ASX 10.00am - 4.00pm 7.00am - 1.00pm
(with daylight savings) 
8.00am - 2.00pm
Malaysia KLSE

9.00am - 12.30pm
2.30pm - 5.00pm

9.00am - 12.30pm
2.30pm - 5.00pm


Index CFD

Index

Symbol

Regular Trading Hours for Exchange

Equivalent Time in Singapore

Asia Pacific

Singapore

SIMSCI.IND

9.00am - 5.00pm (SG Time)

9.00am - 5.00pm

Hang Seng China

HSCE.IND

9.30am - 4 .00pm (HK Time)

9.30am - 4.00pm

HK Top 46

HSI.IND

9.30am - 4.00pm (HK Time)

9.30am - 4.00pm

Japan Top 225

N225.IND

9.00am - 3.10pm (JP Time)

8.00am - 2.10pm

Australia Top 200

AXJO.IND

10.00am - 4.00pm (AU Time)

7.00am - 1.00pm
(with daylight saving)
8.00am - 2.00pm

United States

8.00am - 9.00pm
(UK Time)

3.00pm - 4.00am
(with UK daylight saving)

4.00pm - 5.00am

US Top 30

DJI.IND

US Top 500

SPX.IND

US 2K

RUT.IND

US Tech 100

NDX.IND

Europe

EU Top 50

STOXX50E.IND

German Top 30

GDAXI.IND

UK Top 100

FTSE.IND


Note:

The timing shown on the KE CFD platform follows the Australian timezone, which is ahead of Singapore by 2 hours (when Daylight Saving Time is not in effect), or 3 hours (when Daylight Saving Time is in effect).

Trading

Q1. How do I place an order for CFD? Who should I call to place the order?
CFD orders can be placed either through our online KE CFD platform or through your Trading Representatives. An email account is require for the opening of a CFD account.


Q2. How are the orders being executed at the individual exchanges?
All orders are routed straight through via the Direct Market Access platform and will be matched at the respective stock exchanges.


Q3. Am I able to trade CFD when I am overseas?
Yes. You will be able to trade anywhere as long as you can access the KE CFD trading platform. The CFD trading platform is web based that allows you to trade when there is Internet access. If you cannot access the Internet, you may call your Trading Representative to execute orders for you.


Q4. Will my orders be amalgamated for trades done on the same day?
Yes. All orders for the same counter, same action for the same day will be amalgamated as one contract. There will be only ONE contract for various CFD trades on the same underlying - that means you will not be subjected to recurring minimum charges.


Q5. Can I participate in pre-opening or pre-closing matching for my order?
Yes. All existing orders in the queue will also be allowed to participate in pre-closing matching.


Q6. In the event of internet/system breakdown, what should I do?
You may call the KE CFD Dealing Desk (6536 0002) immediately for order placement, withdrawal and amendment.


Q7. In the event that there is a technical glitch at SGX or any other exchange, will CFD continue to trade?
If the glitch resulted in disruptions in the underlying, CFD trading will be disrupted too.


Q8. Is the up-tick rule applicable in CFD trading?
Yes. It is applicable for Japan, Korea and Hong Kong markets.


Q9. Will Maybank Kim Eng send a physical contract note for my every trade done via mail?
No. Only e-contract notes will be sent via email to clients.


Q10. Can I use funds from my SRS accounts to trade CFD?
No. SRS funds can only be used to trade certain shares via SGX as well as other approved products.


Q11. Can I close/sell my CFD positions held with other broking houses through KE CFD?
No. You can only close/sell your CFD positions executed through KE CFD.


Q12. If I short a stock via CFD, do I need to borrow the physical shares myself?
You do not need to borrow physical shares to initiate a short position on the CFD.


Q13. In the event of a margin call, what will happen if I fail to top up the maintenance margin to meet the call?
KE CFD reserves the rights to liquidate client's positions to meet the call and bring the margin ratio back to a normal level. Please refer to the information sheet for margin call computation examples.


Q14. Can I sell my shareholding to fulfill the margin call?
Yes, you can sell your shareholdings to fulfill the margin call. 


Q15. Can I pledge share as initial margin or top up?
No.


Q16. Can I pledge my foreign shares for CFD trading?
No.


Q17. What are corporate actions and their effects on stock prices?
A corporate action is an event initiated by a publicly-traded company that affects the securities issued by the company. Corporate actions are typically agreed upon by a company's board of directors and authorised by the shareholders. Some examples of corporate actions are stock splits, dividends, mergers and acquisitions and rights issues.

When a publicly-traded company issues a corporate action, it is initiating a process that will bring actual change to its stock. By understanding these different types of processes and their effects, an investor can have a clearer picture of what a corporate action indicates about a company's financial affairs and how that action will influence the company's share price and performance.

It is important for an investor to understand the various types of corporate actions in order to get a clearer picture of how a company's decisions affect the shareholder. The type of action used can tell the investor a lot about the company, and all actions will change the stock itself one way or another.

Investors may obtain information (e.g. corporate action) about a listed company from the relevant exchanges website:


Q18. How does corporate action affect my CFD holdings?
Corporate actions, dividends and special dividends that affect a stock will be reflected in the value of your CFD account. The effect of corporate actions on your CFD will, wherever possible, fully replicate that of the stock on the exchange. 


Q19. Where can I find out more about CFDs?
Find out more about CFDs from these articles from MoneySENSE:

This information is provided by Securities Association of Singapore and Monetary Authority of Singapore as part of the MoneySENSE national financial education programme

Q20. What are the electronic trading risks which I need to take note of?

  1. Live Prices
    Speed and quality of internet connection will affect the performance and accuracy of live prices in the online trading platforms and mobile trading applications. It is recommended to use broadband internet connection for online trading.
  1. Password
    Always keep your internet trading password confidential and change it regularly. Clear your browser’s cache and history after each session so that your account information is removed. You are advised not to use the “Auto Complete” function of your browser to save your User ID and Password as this function stores and lists possible matches from entries that you have typed previously.
  1. Virus, Spywares and Adwares
    Always install your computer/mobile with the latest anti-virus software and spyware program. Regularly scan your computer/mobile to quarantine and delete any Virus / Spyware / Adware that may be present. Avoid downloading programs and email attachments from suspicious unknown sources.
  1. Phishing
    Phishing is an act of acquiring sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is typically carried out by email or instant messaging, and often directs users to enter details at a website.

    NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information. If you receive such emails or instant message, do not reply or click on the links in the email or instant message.
  1. Wireless Network
    Wireless networking works by sending information over radio waves, it can be more vulnerable to intruders. Below are some ways to keep your wireless network secure:
    • Make your own unique and difficult-to-guess SSID (Service Set Identifier).
    • Change the default administrator password and username for your router.
  1. Orders
    In the electronic trading world, you may encounter situations such as being unable to withdraw erroneous orders in time due to the speed of the internet connection or experience delays in order transmission and confirmation of order execution. 

    Please kindly contact your Trading Representative or our Customer Service if you require any assistance.

Two-Factor Authentication

Q1. What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is the verification of a user's online identity.

The current practice used by financial institutions in Singapore is the provision of a unique One-Time Password (OTP) to their clients. This is also practiced by MKES. When a client wishes to access an online service by MKES, the client is required to enter an additional unique OTP, which is generated on demand through a hardware token device.


Q2. What is the purpose of 2FA?
The key objectives of 2FA are to enhance the overall security of the client authentication process and to protect the integrity of client account data and transaction details. In doing so, client confidence in online trading systems will be boosted. Furthermore, 2FA is a useful tool against cyber attacks targeted at financial institutions and their clients.


Q3. Is 2FA compulsory for trading through Maybank Kim Eng Securities?
At this point in time, 2FA is not compulsory for trading through Maybank Kim Eng Securities. That said, we strongly believe that 2FA provides better security for its clients and encourages its clients to use 2FA to enjoy an enhanced level of security for online trading.


Q4. Can I choose not to use 2FA for trading through Maybank Kim Eng Securities?
Yes, at this point in time, 2FA is optional and not compulsory for Maybank Kim Eng Securities' clients. However, should 2FA become mandatory in future, Maybank Kim Eng Securities will update its clients accordingly.


Q5. When do I need to use the One-Time Password (OTP)?
You will be prompted for OTP only upon login. There is no 2FA OTP required for performing online transactions at this moment.


Q6. What is this OneKey device?
The OneKey device is the name of the 2FA security device from Assurity Trusted Solutions Pte Ltd (“Assurity”). It is a wholly-owned subsidiary of the Infocomm Development Authority of Singapore (IDA). Assurity was set up as an Authentication Operator to facilitate the National Authentication Framework (NAF). It provides 2FA services to Online Service Providers (SPs) in the financial, government and healthcare sectors. Maybank Kim Eng has chosen to use the OneKey device and authentication services provided by Assurity. Maybank Kim Eng is one of their NAF enabled Online Service Providers (SPs).


Q7. Who would require the OneKey device?
KE CFD online clients who have individual accounts and are Singapore Citizens or Permanent Residents would require the OneKey device with effect from November 2012. Thereafter, the device will be introduced to joint account holders, corporate account holders and foreigners with individual accounts.


Q8. Is 2FA applicable if I login via KE CFD Mobile apps?
Yes.


Q9. How do I obtain the OneKey device?
To obtain the OneKey device, you need to register for the device. Please refer to Q11.


Q10. Do I have to pay for the OneKey device?
The first OneKey device is issued free to all Singapore Citizens and Permanent Residents.


Q11. How do I register for the OneKey device?
When you log in to your KE CFD account, the 2FA menu screen will be displayed. Click on the “Register” button and you will be directed to Assurity’s website for the registration process. Have your NRIC on hand and follow the on-screen instructions to complete the registration.

Upon successful registration, you should receive your OneKey device within three working days and your pin-mailer password within five working days.

Alternatively, you can register for the OneKey directly from Assurity.

  1. Online 
    Please visit https://portal.assurity.sg and click on “Register for OneKey”. Have your NRIC on hand and follow the on-screen instructions to complete the registration.

    Upon successful registration, you should receive your OneKey device within three working days and your pin-mailer password within five working days.

  2. In person 
    Register personally at the OneKey Customer Care Centre by presenting your NRIC. 

    Address:
    10 Anson Road
    #06-19 International Plaza
    Singapore 079903 

    Operating Hours:
    Mon - Fri: 8.00am - 6.00pm
    Sat: 8.00am - 2.00pm

    Closed on Sundays and Public Holidays.


Q12. I am not able to register successfully for the OneKey device. What could be the possible reasons?
If the local address you input differs from that on your NRIC, your registration will be unsuccessful. Do note that delivery of the OneKey device is only available within Singapore. You will then need to go down personally to the OneKey Customer Care Centre to register for and collect your device.

If for any other reasons your online registration is rejected, you will also need to go to the OneKey Customer Care Centre.


Q13. I did not receive my OneKey device after 3 working days following successful registration. What should I do?
Please call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to report the non-delivery so that arrangements can be made for you to receive a replacement device.


Q14. I have received the OneKey device and the pin-mailer password. How do I activate the device?
Together with your OneKey device and the activation password found in your pin-mailer, log in to your KE CFD account. Click on the “Activate” button on the 2FA menu screen and you will be directed to Assurity’s website for the activation process. Alternatively, you can visit www.onekey.sg. Follow the on-screen instructions to complete the registration.


Q15. Where can I find the serial number of my OneKey device?
This 10-digit serial number starting with VA-26-4xxxxxx-x can be found at the bottom left hand corner at the back of your OneKey security device.

Some description


Q16. How do I obtain the OTP?
Press the "OTP" button on your OneKey to get your One-Time Password (OTP).

Some description


Q17. I obtained the OneKey device directly from the OneKey Customer Care Centre. How do I activate the device?
If you had collected your OneKey at the Customer Care Centre, your activation password would be issued to you at the same time and you may proceed to activate your OneKey at any of the Self Activation Counters available. Or you may wish to activate it later by following the steps detailed in Q19.


Q18. I have activated the OneKey device, what do I do next?
You should proceed to link your OneKey device to your KE CFD account by following the steps detailed in Q21.


Q19. Can I defer activating my OneKey device?
Your activation password sent in the pin-mailer is valid for only 90 days from the date the pin-mailer was sent out. If you choose to activate after the expiry date, you will need to call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to request for a new activation password.


Q20. I forgot to activate my OneKey immediately after I received the pin-mailer password. What should I do?
Your activation password sent in the pin-mailer is valid for only 90 days from the date the pin-mailer was sent out. If you missed the validity period, please call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to request for a new activation password.


Q21. How do I link the OneKey to my KE CFD account?
Log in to your KE CFD account and click on the “Link” button on the 2FA menu screen. Have your OneKey device and the NAF Username which you created when you activated your OneKey on hand. Follow the on-screen instructions to complete the linking.


Q22. I am opening a new KE CFD individual account and my OneKey is linked to my existing KE CFD account. Do I have to link my OneKey to the new account as well?
Yes.


Q23. I received a OneKey device from another Service Provider. Can I use that OneKey device to link to my KE CFD account?
Yes, by following the same steps detailed in Q21.


Q24. Can I link to my joint trading account using the same OneKey device that is already linked to my individual trading account?
No. There will be a separate registration for joint account holders. Currently, 2FA is only applicable to individual accounts whose holders are Singapore Citizens or Permanent Residents.


Q25. I obtained a new OneKey device. How do I link this new device to my KE CFD account?
Please follow the same steps detailed in Q21.


Q26. When is the OneKey device required?
Whenever you log in to your KE CFD account, you will be prompted for the OTP from the One Key device. This is applicable once you have linked your OneKey device to your KE CFD account.


Q27. I do not have my OneKey device with me. Can I use my friend’s device to input the OTP?
No, you can only use the OneKey device that is uniquely registered to your NRIC and linked to your KE CFD account to generate the OTP.


Q28. I received a OneKey device from another Service Provider. Can I use the other OneKey device to obtain the OTP?
Yes, this can be done by linking that OneKey device to your KE CFD account. Once linked, you can generate the OTP from that device. Do note that you can only link one device at one time to your KE CFD account.


Q29. What should I do if my OneKey device is damaged or lost?
Please contact the OneKey Customer Care Centre Help Desk at (65) 65663539 or log in to your OneKey account to *suspend your device using your SMS OTP (One Time Password) and to get a replacement device from Assurity.

* To suspend means to block the use of your token for a certain period of time and you can re-activate your device for use in the future. 


Q30. I travel frequently, will I be able to use the OneKey device abroad?
Yes.


Q31. I left my OneKey at home. What should I do if I wish to access KE CFD?
You will require your physical OneKey device to log in to your account. Alternatively, you may call your Trading Reprsentative to place the trade on your behalf.


Q32. What should I do when I keep getting error messages about failed OTP login?
Please call OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) for assistance.


Q33. Why are there so many buttons on the OneKey device, when I need to only use one?
The remaining buttons allow Maybank Kim Eng to progressively offer you new and improved features for more secured online trading. These additional features will be offered in future phases.


Q34. Can I have more than one OneKey device?
Yes, you may purchase additional OneKey devices from OneKey Customer Care Centre. Do note that you can only link one device at one time to your KE CFD account.

User Guides