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FAQs


KE Trade
Account Opening

Q1. How do I open a KE Trade account?
You may apply for an account online, by mail or in person at any of our Customer Service Centres or Investor Centres. 

Click here for more information.

Q2. What are the opening hours for your Customer Service Centres and Investor Centres?
Our Customer Service Centres are open Monday to Friday (except on public holidays), from 9am to 6pm.

Our Investor Centre is open daily (except on Christmas Day and the first 2 days of Chinese New Year), from 10am to 10pm.


Q3. How long will it take to open a KE Trade account?

New clients
It will take approximately 3-7 working days to open a KE Trade account, upon receipt of your completed forms and verification of your signature.

Existing clients
It will take approximately 2-5 working days to open a KE Trade account, upon receipt of your completed forms and verification of your signature.


Q4. Are there any charges/deposits required for opening a KE Trade account?
There are generally no charges or deposits required to open a KE Trade account.


Q5. Are there any other accounts or forms that I must open or submit before trading markets available via KE Trade?
For trading on Bursa Malaysia (formerly KLSE), you are required to open a nominee CDS account with our Malaysian counterparty broker for online trading. A payment of SGD5.00 is required for the opening of this account.

For trading on the US markets (NASDAQ/NYSE), you are required to sign a W8-Ben form.


Q6. What is the trading limit for KE Trade and who should I call to increase my limit?
A global trading limit (for trades done through your Trading Representative and KE Trade) is set based on information furnished in your account opening form.

The daily trading limit on KE Trade online and mobile is a subset of the global trading limit. Once you have reached this limit on a particular day, you will not be able to trade via KE Trade Online and Mobile. You may however, continue to trade through your Trading Representative if your total outstanding transactions do not exceed the global trading limit. On the next market day, you may resume trading on KE Trade Online and Mobile at the same daily limit, assuming you have not exceeded your global trading limit. You may contact your Trading Representative directly to request for an increase in trading limit.

To check your online trading limit and Trading Representative contact particulars, please log into KE Trade and do the following:

  • Click on the "Personal Configuration" icon
  • Select "Profile"
  • Select "Trading Limit" for your online limit; or
  • Select "Trading Representative" for your Trading Representative's name and contact details.
Advanced Orders

General

Q1. What types of Advanced Orders are available on KE Trade Online?
Limit Orders with Day Order validity and Price Triggered Orders (PTOs), namely If-Touched and Stop Orders, are default functionalities given to KE Trade clients.

Other Advanced Orders like Market and Market-to-Limit orders, and order validities including Good-Till-Date (GTD), Good-Till-Maximum (GTM), Fill-and-Kill (FAK), Fill-Or-Kill (FOK) and Session State Orders (SSOs), are available upon request, subject to approval. Please refer to Q4 below to find out how to submit your request.


Q2. Will all KE Trade clients have access to Advanced Orders?

Currently, only KE Trade Cash Account clients are allowed to place Advanced Orders on SGX.


Q3. On which markets may I place Advanced Orders?
Advanced Orders may only be placed on SGX.


Q4. How do I apply for access to Advanced Orders other than the default types?
In order to request for access to other types of Advanced Orders, log in to KE Trade Online and go to e-Services > Advanced Order Access.Your request will then be submitted for approval.

Some description


Q5. Where do I navigate to on KE Trade to place Advanced Orders?
Navigate to the Advanced Buy/Sell page by clicking on the “Advanced” button located at the top left corner of the Buy/Sell page.

Some description


Q6. What will happen to my Advanced Order’s queue position if I make an amendment?
Clients are allowed to amend (increase/decrease) their order price and/or quantity. Please note that the revised order price will be checked against the forced order range and if no forced key was used in the original order, any orders with a revised price more than 20 bids from the current last done price will be rejected by SGX.

The table below shows the effects of amendments on order priority:

Order Amendment Action Order Priority
Decrease in Order Quantity Priority of the order will be maintained
Increase in Order Quantity Priority of the order will be lost
Increase/Decrease in Order Price Priority of the order will be lost


Q7. What are the types of Advanced Orders and validities available, and during which sessions can they be submitted?

Please refer to the table below for the types of Advanced Orders and validities available during the different sessions of the trading day:

Order Types/ Validities Pre-Open Open Pre-Close
Limit Orders
Fill-and-Kill (FAK)
Fill-or-Kill (FOK)
Day
Long Dated (GTD, GTM)
Market Orders
Fill-and-Kill (FAK)
Fill-or-Kill (FOK)
Market-to-Limit Orders
Fill-and-Kill (FAK)
Fill-or-Kill (FOK)
Day
Long Dated (GTD, GTM)
Trigger Criteria
Stop Orders
If-Touched Orders
Session State Orders (SSOs)

The other Advanced Orders listed above are available upon request, subject to approval. Please refer to Q4 above to find out how to submit your request.


Q8. Are Advanced Orders available on KE Trade Mobile?
On KE Trade Mobile, you can only view, reduce the quantity or withdraw any existing Advanced Orders that you have placed online.


Limit Orders

Q1. What is a Limit Order?
A Limit Order is an order that requires you to specify a price and quantity that you want to trade at.

Q2. How does a Limit Order work?
A Limit Order is dependent on the order validities selected.

  • A Fill-and-Kill (FAK) Limit Order is an order that gets matched as soon as the order is entered into the order book. The rest of the order which is unfilled will expire immediately. The order does not sit in the order book.

    Example
    An FAK Limit Order is placed at a bid price of $3 with a quantity of 20 lots. The market has a sell side of 10 lots. 10 lots will be matched and the remaining 10 lots will be rejected and expire.

  • A Fill-or-Kill (FOK) Limit Order is an order that either gets filled entirely or expires entirely.

    Example
    An FOK order is placed at a bid price of $3 with a quantity of 20 lots. The market has a sell side of 10 lots. The entire order of 20 lots will be rejected and expire.
     
  • A Day Limit Order sits in the order book and will expire at the end of the trading day should it not be filled.

  • There are two types of Long-Dated Orders:
    1. Good-till-Date (GTD): A pre-determined date is set upon which the order will expire. This date must be within 30 calendar days from the date that the order is placed.

      Example
      If a GTD order is placed on 5 Jan 2015 and the investor wants to keep the order in the order book for 3 days, the order can rest in the order book till the end of the trading day on 7 Jan 2015 or be filled before that.
    1. Good-till-Maximum (GTM): The order will sit in the order book for a maximum of 30 calendar days.

      Example
      If a GTM order is placed on 5 Jan 2015, the order would rest in the order book till the end of the trading day on 3 Feb 2015 or be filled before that.


Market Orders

Q1. What is Market Order?
A Market Order is an order that is entered into the order book with a specified quantity but without a price, unlike a Limit Order. It is purely volume-based and is traded at the best price currently available in the market at the moment when the order is placed.


Q2. How does a Market Order work?
A Market Order has only 2 types of order validities.

  1. A Fill-and-Kill (FAK) Market Order's quantity is filled to the greatest extent possible and then immediately expires. No FAK order sits in the order book.

    Example
    An FAK Market buy order for 20 lots was placed and the market has an offer quantity of 10 lots. 10 lots will be matched and the remaining order will be rejected and expire. 
  1. A Fill-or-Kill (FOK) Market Order is either filled or expired entirely. The order will not sit in the order book.

    Example
    An FOK Market buy order for 20 lots was placed and market has an offer quantity of 10 lots. The entire order of 20 lots will be rejected and expire as the total order placed was not able to be filled entirely.


Market-to-Limit Orders

Q1. What is a Market-to-Limit Order?
A Market-to-Limit Order is an order which is entered into the order book with a quantity but without a price, just like a Market Order. However, it will be matched at the current best bid or ask price. If the order is partially filled after being matched at the current best price, the remainder is submitted as a Limit Order at the same price that the earlier match occurred.


Q2. How does a Market-to-Limit Order work?

  • A Fill-and-Kill (FAK) Market-to-Limit Order will be filled to the greatest extent possible at the best available price and the remainder will be rejected and expire.

    Example
    A Fill-and-Kill (FAK) Market-to-Limit buy order for 10 lots will be matched at the best available price. Supposing there are 5 lots offered at $3, 5 lots will be matched and the remaining 5 lots will be rejected and expire.
  • A Fill-or-Kill (FOK) Market-to-Limit buy order will only be matched entirely at the best available ask price or it will be rejected and expire entirely.

    Example
    A Fill-or-Kill Market-to-Limit buy order for 10 lots of shares will only be matched if there are at least 10 lots of shares on the offer side of the order book at the best available price. If there are fewer than 10 lots available at the best available price, the Fill-or-Kill buy order will be rejected and expire with no part of it being matched.
  • A Day Market-to-Limit Order will be matched at the best available price and the rest will be converted to a Limit Order.

    Example
    A Day Market-to-Limit sell order for 10 lots will be matched at the best available price. Suppose there are 5 lots offered at $3, the order will be partially filled and the remaining 5 lots will be converted to a Limit Order and sit in the order book. The Limit Order price for the remaining 5 lots would be $3, the last-filled price.
  • There are two types of Long-Dated Orders:
    1. Good-till-Date (GTD) Orders will expire on a specified date that is within 30 calendar days from the day the order is placed.
    1. Good-till-Maximum (GTM) Orders will sit in the order book for a maximum of 30 calendar days.


Price Triggered Orders

Q1. What are Price Triggered Orders (PTOs)?
Price Triggered Orders (PTOs) will only get triggered and converted into an actual order in the order book once the target price as specified by the investor has been met. Orders not activated by the end of the trading day will automatically expire.

The current PTOs available on KE Trade Online are If-Touched and Stop Orders. They can only be placed during the Open market session.

Q2. How does an If-Touched Order work?
An If-Touched Order benefits investors by providing them the flexibility to buy and sell at a specific price without investors having to constantly monitor market movements. It is particularly used in fast-moving markets, when investors may not be able to access the market in time to take advantage of buying or selling opportunities.

Example
The price of a share is currently $11.40 and an investor is planning to place an order to buy the share at $11.00, only if the price falls below $11.20.

The investor can place an If-Touched Limit Order price at $11.00 and trigger price of $11.20. Once the trigger price is hit, the buy order is submitted to the market at $11.00 .

Q3. How does a Stop Order work?
Stop Orders are used when an investor wants to execute an order at a specific price, but the market is not currently trading at that price. They are useful for breakout trades where an investor wants his order executed only if the market trades past a particular price.

Stop orders can be used to:

  1. Minimise a loss or protect a profit on an existing long or short position.

    Stop orders are generally used as a protection against runaway prices. For instance, in a falling market, an investor who is long on a particular counter may want to enter a Stop Sell Order which will likely limit the losses faced. Similarly, in a rising market, an investor who is short on a particular counter may enter a Stop Buy Order to limit the losses faced in covering the short position.
  1. Initiate a new long or short position.

    Stop Orders benefit investors by allowing them to trade without the need to constantly monitor market movements. It is particularly of use in fast-moving markets, where investors may not have the time to react quickly to limit losses arising from the trading positions. 

    Example
    An investor has a long position of 500 shares which he bought at $10.20. He wants to limit his loss to $300. The market price is currently $10.00. 

    The investor would place a Stop Order with a limit price of $9.60 and stop price at $9.70. Once the stop price is hit, the sell order is submitted to the market at $9.60 .

 

Q4. How do If-Touched and Stop Orders differ from each other?
An If-Touched Order is placed to ensure that the order will be executed at the desired price for maximum profit gain whereas a Stop Order is typically used as a loss-limiting mechanism in respect of open positions. For sell orders, the stop price for a Stop Order is hence placed below the current market price, whereas the trigger price for a sell If-Touched Order is placed above the current market price. The opposite is true for buy orders where the stop price for a Stop Order will be above the market price and the trigger price for the If-Touched Order will be below the market price.


Q5. What are the risks associated with If-Touched Orders?

  • The trigger price may be activated by a short-term fluctuation in a stock's price.

  • For Stop If-Touched orders, once the trigger price is reached, the order becomes a Market Order and the transacted price may be quite different from the intended price, especially in a fast-moving or in a cascading price scenario where stock prices can change rapidly.

  • It is possible to avoid the risk of an If-Touched Market Order not guaranteeing a specific price by placing an If-Touched Limit Order. However, with Limit Orders the rest of the unfilled order may not be executed if the price moves beyond the limit price.

Q6. What are the risks associated with Stop Orders?

  • The stop price may be activated by a short-term fluctuation in a stock's price.

  • For Stop Market orders, once the stop price is reached, the Stop Order becomes a Market Order and the transacted price may be quite different from the stop price, especially in a fast moving market or in a cascading price scenario where stock prices can change rapidly.

  • It is possible to avoid the risk of a Stop Market Order not guaranteeing a specific price by placing a Stop Limit Order.

Session State Orders (SSOs)

Q1. What is a Session State Order?
A Session State Order (SSO) is an instruction to place an order into an order book at a specific session state of a trading day. A Session State Order is not visible to the rest of the market before it is triggered. Session State Orders that are not triggered by the end of the trading day will expire automatically.

Q2. When can SSOs be entered into the order book?
SSOs can be placed during the Pre-Open session and will be triggered during the Open session. SSOs can be placed during the Open session and will be triggered during the Pre-Close session.

Brokerage and Other Fees

Q1. What are the brokerage/commission rates payable for trades done in the Singapore market?

Contract Value

Online and Mobile Trades

Offline Trades

KE Trade /
KE Trade Margin

KE Trade Prefunded

KE Trade / KE Trade Margin
/ KE Trade Prefunded

Up to SGD50,000

0.275%

0.18%

0.50%

Above SGD50,000 and up to SGD100,000

0.22%

0.40%

Above SGD100,000

0.18%

0.25%

Minimum

SGD25

SGD10

SGD40

Other than the brokerage/commission rates payable, a Clearing Fee of 0.0325% (0.05%, max SGD200 for structured warrants) on contract value, a SGX Trading Fee of 0.0075% on contract value, and GST of 7.0% on each item, i.e. brokerage/commission and fees, will apply.


Q2. What are the brokerage/commission rates payable for trades done in foreign markets via KE Trade Online and Mobile?

Market

Contract Value

Online and Mobile Trades

Rate

Minimum

KE Trade /
KE Trade Margin

KE Trade Prefunded

Hong Kong

Up to HKD250,000

0.25%

0.18%

HKD100

Above HKD250,000

0.20%

Hong Kong-Shanghai

All values

0.25%

0.18% RMB80

Malaysia

Up to MYR100,000

0.50%

0.18%

MYR60

Above MYR100,000
and 
up to MYR200,000

0.40%

Above MYR200,000

0.30%

Thailand

All values

0.40%

0.18%

THB400

United States

All values

0.30%

0.18%

KE Trade/KE Trade Margin: USD20

KE Trade Prefunded: USD10


NOTE:

  • The commission rates for the foreign markets shown above do not include any clearing fees, stamp duties or foreign fees payable that are chargeable on each trade.
  • We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

 
Q3. Corporate Action Charges

SGX-Listed Shares

Type of Service

Fee Type

Charges

KE Trade / KE Trade Prefunded / Securities Borrowing and Lending / KE Trade Margin Account / Custodian Account

Cash Dividend

Handling Fee
 Less than SGD100
SGD100 to SGD500
More than SGD500

Waived

Agent Fee

If applicable

Cash Offer

Handling Fee
 Less than SGD100
SGD100 to SGD500
More than SGD500

Waived

Agent Fee

If applicable

Rights Issue

Handling Fee

Waived

Agent Fee

If applicable

 

Foreign Listed Shares

Type of Service

Fee Type

Charges

KE Trade Margin / Securities Borrowing and Lending Account

KE Trade / 
Custodian Account

Cash Dividend

Handling Fee
 Less than SGD100
SGD100 to SGD500
More than SGD500


Waived


SGD2*
SGD5*
1% (subject to max. of SGD50)*

Agent Fee

If applicable

If applicable

Cash Offer

Handling Fee
 Less than SGD100
SGD100 to SGD500
More than SGD500

Waived


SGD2*
SGD5*
1% (subject to max. of SGD50)*

Agent Fee

If applicable

If applicable

Rights Issue

Handling Fee

SGD15 *

SGD15*

Agent Fee

If applicable

If applicable

*Charges subject to GST


NOTE:

  • If the dividend amount is less than the handling charge, the handling charge will be equal to the dividend payment.
  • Any dividend received in foreign currency (other than SGD) and due to you will be paid in SGD, unless otherwise advised by you.
  • We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

 
Q4. Custody Services Charges

CDP Maintenance Fees

Type of Service

Charges and Fees

KE Trade Prefunded / 
Custodian Account
 

Margin Financing Account

Securities Borrowing and Lending Account

 CDP Sub-account Maintenance Fee

Waived

Waived

Waived

Foreign Custody Fee

SGD2* per counter per month (subject to max. of SGD150* per quarter) 

Waiver Conditions:

  • At least 2 trades per month or 6 trades per quarter; or
  • Suspended/Delisted counters

SGD2* per counter per month (subject to max. of SGD150* per quarter) 

Waiver Conditions:

  • At least 2 trades per month or 6 trades per quarter; or
  • Suspended/ Delisted counters; or
  • Margin loan > SGD20,000 per month

Not Applicable

*Charges subject to GST 


NOTE:

  • Any payment, contra gain, sale proceeds and trust balances will be automatically utilised to pay off any outstanding custody fee.
  • We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.

 Q5. Shares Transfer Charges

Type of Service

Fee Type

Charges and Fees

KE Trade Prefunded / 
Custodian Account
 

Margin Financing Account

Securities Borrowing and Lending Account

Non-Singapore Shares

Transfer of securities from other brokerages/financial institutions into Maybank Kim Eng (NCBO)#

Handling Fee

Nil

Nil

Nil

Agent Fee

If applicable

If applicable

If applicable

Transfer of securities from Maybank Kim Eng to other brokerages/ financial institutions (NCBO)#

Handling Fee

SGD50* per counter per transfer

SGD50* per counter per transfer

SGD50* per counter per transfer

Agent Fee

If applicable

If applicable

If applicable

Transfer of securities within Maybank Kim Eng (NCBO)#

Handling Fee

SGD25* per counter per transfer

Waived

Waived

Agent Fee

If applicable

If applicable

If applicable

Transfer from a joint a/c to an individual a/c or vice versa or within family members a/c with Maybank Kim Eng (subject to local exchange regulations)

Handling Fee

SGD25* per counter per transfer

Waived

Waived

Agent Fee

If applicable

If applicable

If applicable

Off Market Transfer (CBO)^
(subject to local exchange regulations)

Handling Fee

0.25% of share valuation* (subject to a min. of SGD100* per counter)

0.25% of share valuation* (subject to a min. of SGD100* per counter)

0.25% of share valuation* (subject to a min. of SGD100* per counter)

Agent Fee If applicable If applicable If applicable

Singapore Shares

Transfer of securities from client's GSA account with CDP into Maybank Kim Eng Sub-account via CDP Form 4.2 (NCBO)#

Handling Fee

Nil

Nil

Nil

CDP Charge

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

Transfer of securities from other brokerages/ financial institutions into Maybank Kim Eng (NCBO)#

Handling Fee

Nil

Nil

Nil

CDP Charge

Nil

Nil

Nil

Transfer of securities from Maybank Kim Eng to client's GSA account (NCBO)#

Handling Fee

SGD50* per counter per transfer

SGD10* per counter per transfer

SGD10* per counter per transfer

CDP Charge

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

Transfer of securities from Maybank Kim Eng to other brokerages/financial institutions (NCBO)#

Handling Fee

SGD50* per counter per transfer

SGD10* per counter per transfer

SGD10* per counter per transfer

CDP Charge

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

Transfer of securities within Maybank Kim Eng (NCBO)#

Handling Fee

SGD25* per counter per transfer

Waived

Waived

CDP Charge

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

Transfer from a joint a/c to an individual a/c or vice versa or within family members a/c with Maybank Kim Eng (subject to local exchange regulations)

Handling Fee

SGD25* per counter per transfer

Waived

Waived

CDP Charge

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

SGD10.70 per counter per transfer

Cross Border Transfer

 

Handling Fee

 

SGD25* per counter per transfer

SGD25* per counter per transfer

SGD25* per counter per transfer

CDP Charge

If applicable

If applicable

If applicable

Agent and Other Fee

If applicable

If applicable

If applicable

Off Market Transfer (CBO)^
(subject to local exchange regulations)

Handling Fee

0.25% of share valuation* (subject to a min. of SGD100* per counter)

0.25% of share valuation* (subject to a min. of SGD100* per counter)

Waived

CDP Charge

0.015% of share valuation (subject to a min. of SGD80.25 per counter per transfer)

0.015% of share valuation (subject to a min. of SGD80.25 per counter per transfer)

SGD42.80 per counter per transfer

* Charges subject to GST
No change in beneficial owner
^ Change in beneficial owner 

NOTE:

  • We reserve the right to impose other charges which may not be included in the above list and reserve the right to revise the published fees and charges from time to time.
e-Statements

Q1. Will I receive e-statements? 
You will receive e-Statements if you have a KE Trade account and an e-mail address in our records. 

Illustration 1:
If you have a KE Trade account with an e-mail address provided, and an offline account with no e-mail address provided, you will automatically receive e-Statements for both accounts.

Illustration 2:
If you have a KE Trade account with no e-mail address provided, and an offline account with an e-mail address provided, you will not receive e-Statements automatically. If you wish to receive e-Statements for both these accounts, please refer to Q4 to find out how to add an e-mail address to your KE Trade account.

Illustration 3:
If you have 2 KE Trade accounts, one with an e-mail address provided, and the other without an e-mail address provided, you will automatically receive e-Statements for both these accounts.

Illustration 4:
If you have a KE Trade account with an e-mail address provided, but have chosen to trade solely offline through your Trading Representative, you will automatically receive e-Statements for both your online and offline trades for this KE Trade account.

Illustration 5:
If you have an offline account with an e-mail address provided, you will not receive e-Statements.

 
Q2. What e-Statements will I be able to access?
Daily statements/contract notes, monthly statements and quarterly statements will be available for viewing. This pertains to both local and foreign trades made using KE Trade Cash or Margin accounts.

e-Statements for KE Trade Prefunded accounts will be made available end 2017, for which clients will be notified in due course.

 
Q3. How do I check to see if I have an e-mail address in your records?
Please follow these steps:

Step 1: Log in to www.ketrade.com.sg  on your desktop or laptop

Step 2: Click “e-Services”

Step 3: Click "e-Statements"

Step 4: If your e-mail address is not in our records, you will see the "Opt In" screen. To opt in and add your e-mail address, please refer to Q5. 

If your e-mail address is in our records, you will see the "Manage Settings" screen with your e-mail address displayed. If you wish to update your e-mail address, please refer to Q5.

 

Q4. If I do not have an e-mail address in your records, how do I add my e-mail address?|
Please follow these steps:

Step 1: Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click “e-Services”

 Some description

 Step 3: Click “e-Statements” > "Opt In"

Some description

 Step 4: Add your e-mail address and click "Submit".

Please ensure that the e-mail address added is valid and that your mailbox is not full, as you will receive email notifications when your e-Statements are available for viewing.

Q5. I already have an e-mail address in your records. How can I update this e-mail address?
Please follow these steps:

Step 1:  Log in to www.ketrade.com.sg  on your desktop or laptop

Step 2: Click “e-Services”

 Some description

 Step 3: Select “e-Statements”, followed by “Manage Settings”

 Some description

Step 4: Click “Change e-mail” and update your e-mail address

Some description
Please ensure that the e-mail address provided is valid and that your mailbox is not full, as you will receive email notifications when your e-Statements are available for viewing. 

Q6. How will I be notified when e-Statements are available and how do I view my e-Statements?
We will notify you via e-mail. These notifications will be consolidated and you will receive up to two a day. You can then log in to KE Trade Online to view your e-statements by following the steps below.

Step 1: Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click “e-Services”

 Some description

 Step 3: Select “e-Statements”, followed by “View”

 Some description

Please ensure that the e-mail address provided is valid and that your mailbox is not full, as you will receive email notifications when your e-Statements are available for viewing. You may check your e-mail address by following the steps in Q3.

Q7. Can I access e-Statements on the KE Trade Mobile app?
No, you will only be able to access e-Statements on KE Trade online.

 
Q8. Will I receive e-Statements even if I did not make any trades for the month?
You will receive the e-Statements as long as there is a balance in your account.

 
Q9. When will I be able to access my monthly e-Statements?
You can access your monthly e-Statements within the first 7 calendar days of the following month.

 
Q10. When will I be able to access my contract notes e-Statement?
You can access your contract notes e-Statement the next trading day.

 
Q11. Are e-Statements secure?
Yes, access to the e-Statements page via the KE Trade platform requires a unique User ID and a Password. Your User ID and password will be issued to you separately via postal mail/ email upon successfully opening a KE Trade account. To protect your data from being tampered with, all information is secured and encrypted using Verisign 128-bits Secure Socket Layer (SSL) encryption. This decreases the risk of sensitive information from being stolen or tampered with. Our KE Trade platform is further protected by Firewalls to prevent unauthorised access into the system.

 
Q12. I have an offline trading account. Will I receive e-Statements?
No, you will not receive e-Statements. You will continue to receive paper statements by mail.

 

Q13. How long will my e-Statements be available for viewing?
Daily statements/contract notes will be available for viewing for up to 100 calendar days. Monthly statements and quarterly statements will be available for viewing for up to 12 months.


Q14. 
Can I opt out of e-Statements?
Yes, you may. However, please note that should you choose to do so, you will no longer be able to access your past e-Statements. To keep records of your e-Statements, save soft copies before opting out.

Step 1:  Log in to www.ketrade.com.sg on your desktop or laptop

Step 2: Click “e-Services”

 Some description

 Step 3: Select “e-Statements”, followed by “Manage Settings”

 Some description
Step 4: Click “Opt out”

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Step 5: Agree to the terms and select “Submit”

 

Q15. If I opt in after previously opting out, will I be able to access my past statements?
All past e-Statements will be available immediately except for SGX contract notes. These past e-Statements include daily statements for foreign market trades from the past 100 calendar days, and monthly statements from up to 12 months, from the date you opt in.

  Viewing Range for Daily Statements Viewing Range for Monthly Statements
If opted out on 1 February 2018 and choose to opt in again on 1 July 2018 23 March 2018 to 1 July 2018 July 2017 to June 2018

 

Q16. After opting out, when will I start receiving paper statements?

Contract notes for trades placed in the Singapore market & Daily statements for trades placed in foreign markets
Your request to opt out will take approximately 3 working days to process. You will be able to access your e-Statements till the end of the current month. Thereafter, you will not be able to access e-Statements.

Monthly statements
You will receive paper statements the month after you opt out. E.g. If you opt out on 31 January 2017, you will start receiving paper statements in February 2017. 
General

Q1. What are the benefits of trading via KE Trade?

  • Easy log in to your cash and margin accounts with a single User ID and password.
  • Trade in multiple markets around the world with the added advantage of having dynamic real-time quotes (only on selected markets) available on screen.
  • View simultaneous investment pages with our proprietary 4Site screen for optimal stock review.
  • Do away with keying in orders one at a time. With our proprietary Batch Order function, now you can place up to 5 SGX counters to buy/sell, all at one click of a button.
  • Withdraw up to 5 orders simultaneously with our Quick Withdrawal function.
  • Trade online with our margin account service where you can trade up to 3.5 times your collateral placed with us (our margin financing terms and conditions will apply). This service and feature gives you greater flexibility to maximise investment opportunities.
  • Receive stock alerts via web-alerts, SMS or e-mail to monitor stock movements by using different types of alert triggers - price, percentage change from intra-day price and cumulative volume.
  • Choose to settle your trades in local or foreign currency for foreign counters.
  • Create and customise up to 10 watchlists to monitor the latest price movements of your favouite Singapore and foreign counters, all in a single watchlist.
  • Manage your investment exposure with our Account Management function. You are able to view your daily trust account and custodian balances for cash accounts, as well as your stock holdings, account ledger and margin position summary for margin accounts. As an added service, the daily forex rates are also made available to you.
  • Create your personal investment portfolio to view your positions, portfolio valuation and the realised/unrealised profit/loss statement of your investments. You can also choose to export your portfolio to MSExcel.
  • Check your Internet trading limits, Trading Representative's name and contact details, account details, and update your personal details.
  • Study the trend of buying and selling a particular counter on a real-time basis with Trade Summary.
  • Monitor actual transactions for a particular counter with Time and Sales.
  • Watch a counter with Intra-Day Charts which displays charts plotted on real-time basis with time and sales data.
  • Use the ever popular Market Depth which displays the SGX-ST ready market of up to 20 levels of bid and offer prices (Market Depth is a subscription-based service for SGX-ST counters).
  • Personalise the settings of selected pagelets to your liking. You can change the colours of the fonts and columns, organise your chosen information by columns, and change pagelet layouts to your preference.


Q2. What markets are available for trading via KE Trade?

  • Singapore (SGX)
  • Hong Kong (HKEx)
  • Malaysia (Bursa Malaysia)
  • US (Nasdaq, NYSE and NYSE Arca)
  • Stock Exchange of Thailand (SET)
  • Shanghai (SH-HK Connect North Bound)


Q3. What is a KE Trade Prefunded Account?
It is a collateralised trading account where the trading limit is equivalent to the amount of funds deposited into the account. It lets you enjoy lower online brokerage rates for SGX and other markets.


Q4. Will my KE Trade Prefunded trading account be linked to my existing KE Trade User ID and Password?
Yes. If you have an existing KE Trade User ID and Password, you may log in and trade with your KE Trade Prefunded Trading Account using the same User ID and Password.

Q5. Where are the shares kept for KE Trade Prefunded Accounts?
The shares are kept in a custody account under Maybank Kim Eng and can only be sold via Maybank Kim Eng. All corporate actions entitlement (dividends, rights etc) will also be managed by Maybank Kim Eng.

Q6. Can I sell my share holdings in my Central Depositary Global Securities Account (CDP GSA) using the KE Trade Prefunded Account?
The shares must be transferred from CDP GSA to your KE Trade Prefunded Account first before selling. Share transfer fees may be found here.


Q7. Is it possible to open a joint account with a person under 18 years of age?
A joint account can only be opened with a person aged 18 years and older.  

Q8. What do I need to know about Specified Investment Products (SIPs)?
In 2012, the Monetary Authority of Singapore (MAS) introduced guidelines for broking firms to provide safeguards to retail investors who wish to trade Specified Investment Products (SIPs). These products have complex features and risks that can be difficult to understand. Under these guidelines, both existing and new clients are required to be formally assessed by their broking firm for relevant knowledge and experience in trading SIPs. A general guide on safeguards when purchasing SIPs is available here.

Listed SIPs include:

  • Structured warrants
  • Futures
  • Exchange traded funds (ETFs)
  • Exchange traded notes (ETNs)

Learn more about Listed SIPs through the SGX Online Education Programme here.

Unlisted SIPs are not listed on a securities exchange and include:

  • Contracts for difference (CFDs)
  • Leveraged foreign exchange trading (LFX)
  • Equity link notes (ELN)
  • Structured products

Learn more about Unlisted SIPs on the ABS-SAS Online E-Learning Portal here.


Q9. What are the measures regarding SIPs? How will they affect me?
The following two measures will apply to you if you wish to purchase a SIP or open an account for trading SIPs:

  1. Assessing if you fulfil the MAS requirements for competency in trading SIPs.

    Maybank Kim Eng must find out if you have the relevant knowledge or experience to understand the risks and features before offering a SIP to you or opening an account for you to trade SIPs.

  2. To be eligible for trading in Listed and/or Unlisted SIPs, you need at least 6 trades in any Listed SIPs and/or 6 trades in CFDs or and/or 6 trades in LFX in the preceding 3 years with Maybank Kim Eng and/or other brokers, or satisfy one of the following four criteria:

    • Have a diploma or higher qualifications in accountancy, actuarial science, business/business administration/business management/business studies, capital markets, commerce, economics, finance, financial engineering, financial planning, computational finance and insurance; or

    • Have a professional finance-related qualification; or

    • Have a minimum of 3 consecutive years of working experience in the past 10 years in development of, structuring of, management of, sale of, trading of, research on or analysis of investment products, or the provision of training in investment products. Work experience in accountancy, actuarial science, treasury or financial risk management activities will also be considered relevant experience. Such working experience would also include provision of legal advice or possession of legal expertise on these areas.; or

    • Demonstrate sufficient understanding of the features and risks of derivatives through the SGX Online Education on SIPs for Listed SIPs and the ABS-SAS E-Learning Portal for Unlisted SIPs.

Maybank Kim Eng will assess whether you may proceed to purchase an Unlisted SIP or trade Listed SIPs by conducting a Client Proficiency Assessment (CPA) to assess your knowledge and experience before allowing you to trade in SIPs.

If you already have an account for trading SIPs, please refer to Q9.


Q10. What if I already have a trading account with Maybank Kim Eng and want to trade SIPs?
If you have an existing account and wish to continue trading SIPs through the account, Maybank Kim Eng will be required to conduct a Client Proficiency Assessment (CPA) to assess your knowledge and experience before allowing you to trade in SIPs.

If you wish to qualify to purchase Listed or Unlisted SIPs, please download and complete the Client Proficiency Assessment (CPA) Form.


Q11. How will Maybank Kim Eng decide whether I can trade SIPs?
If you wish to qualify to purchase Listed or Unlisted SIPs, please download and complete the Client Proficiency Assessment (CPA) Form.

Please mail the completed form to:

Maybank Kim Eng Securities Pte Ltd
Client Services Department
9 Temasek Boulevard
#12-00 Suntec Tower Two
Singapore 038989 

Alternatively, visit any of our Customer Service Centres or our Investor Centres to complete the Client Proficiency Assessment (CPA) Form.

Maybank Kim Eng will assess if you fulfil the MAS requirements by possessing the relevant educational qualifications, work experience or investment experience in that product or similar products, and will take into account whether you have demonstrated sufficient understanding of the product based on your declaration in the form.


Q12. Are all Overseas Listed Investment Products classified as Excluded Investment Products (EIPs) or Specified Investment Products (SIPs)?

With effect from 4 January 2013, the following Overseas Listed Investment Products are classified as EIPs:

  • Shares
  • Fully-paid depository receipts representing shares
  • Subscription rights pursuant to rights issues
  • Company warrants
  • Units in business trusts
  • Units in real estate investment trusts
  • Debentures (other than asset-backed securities and structured notes)

Any other Overseas Listed Investment Products not included in this list remain as SIPs.


Q13. What is the Risk Warning Statement for Overseas Listed Investment Products (“RWS”) about?
The RWS highlights the key risks that customers should be aware of before trading in overseas listed investment products. These include differences in legal systems, regulatory regime, political, social and economic developments as well as differences in costs, counterparty and correspondent broker risks between the foreign jurisdictions and Singapore.

Please refer to the RWS for details.


Q14. Why do I need to acknowledge receipt of the RWS?
According to the MAS Notice on the Sale of Investment Products [SFA04-N12], we are required to disclose to you the risks involved in transacting in overseas-listed investment products. You may either sign and return a copy of the RWS or acknowledge the RWS electronically via KE Trade to confirm that you have understood the risks prior to trading in any overseas-listed investment products.


Q15. When do I need to acknowledge receipt of the RWS?
With effect from 4 January 2013, you are required to read and acknowledge the RWS before performing your first transaction in Overseas Listed Investment Products (for both EIPs and SIPs). 


Q16. Am I allowed to sell my existing holdings of Overseas Listed Investment Products if I have not signed the RWS?
If you have not signed and returned the RWS, you may only sell your existing holdings of Overseas Listed Investment Products through your Trading Representative.

To acquire any new positions of Overseas Listed Investment Products, you are required to acknowledge receipt of the RWS prior to trading.


Q17. How is the RWS different from the Customer Proficiency Assessment (CPA)?
Clients need to acknowledge receipt of the RWS if they wish to transact in overseas-listed investment products, be it SIPs or EIPs. The CPA is only required to be completed if clients wish to transact in SIPs, be it SGX-listed or overseas-listed.


Q18. How soon can I trade Overseas-Listed Investment Products after I submit the RWS acknowledgement?

For online submission via KE Trade
Online submission enables you to transact online in Overseas Listed Investment Products immediately. For trading in the US markets, this is on the condition that the W-8BEN Form has been submitted.

For hard copy submission
You will be able to trade Overseas-Listed Investment Products 1-2 business days after we have received, verified and updated your signed RWS. For trading in the US markets, this is on the condition that the W-8BEN Form has been submitted.


Q19. For joint accounts, do both joint account holders have to acknowledge receipt of the RWS?
Yes. Both account holders are required to acknowledge the RWS before they are allowed to transact in Overseas Listed Investment Products via the joint account. Acknowledgement for joint account holders has to be via hard copy submission. However, joint account holders who also maintain individual trading accounts can submit their online acknowledgement via their individual trading accounts.


Q20. If I have multiple accounts with Maybank Kim Eng, do I need to acknowledge the RWS for every account?

You are only required to sign the RWS once. The acknowledgement will be applied across all your trading accounts maintained with us.


Q21. To whom does the RWS apply in respect of transacting in Overseas Listed Investment Products?
The requirement for acknowledgement of the RWS applies to all Retail Investors. The RWS is not required if you are:

  1. An Accredited Investor
  2. An Expert Investor


Q22. What are corporate actions and their effects on stock prices?
A corporate action is an event initiated by a publicly-traded company that affects the securities issued by the company. Corporate actions are typically agreed upon by a company's board of directors and authorised by the shareholders. Some examples of corporate actions are stock splits, dividends, mergers and acquisitions and rights issues.

When a publicly-traded company issues a corporate action, it is initiating a process that will bring actual change to its stock. By understanding these different types of processes and their effects, an investor can have a clearer picture of what a corporate action indicates about a company's financial affairs and how that action will influence the company's share price and performance.

It is important for an investor to understand the various types of corporate actions in order to get a clearer picture of how a company's decisions affect the shareholder. The type of action used can tell the investor a lot about the company, and all actions will change the stock itself one way or another.

Investors may obtain information (e.g. corporate action) about a listed company from the relevant exchanges website:


Q23. How can I update my mailing address?
Log in to your CDP Internet Service account and select the "Customer Service" tab. Thereafter, make the changes under “View/Update Profile”
or
Complete CDP's Update of Particulars Form, attach a copy of your NRIC or other original supporting documents (e.g. Bank statements/Income Tax Statements) reflecting your new address and mail it to us at:

Maybank Kim Eng Securities Pte Ltd
Client Services Department
9 Temasek Boulevard
#12-00 Suntec Tower Two
Singapore 038989


Q24. How can I update my signature and/or personal particulars (Name, NRIC, Nationality, PR Status etc)?

Updating of Signature
Visit CDP or any Maybank Kim Eng Investor Centre or Customer Service Centre with your relevant supporting document(s).
or 
Complete CDP's Update of Signature Form and attach your relevant supporting document(s). Get the form(s) and document(s) verified by any of the following CDP Authorised Representatives before mailing them to Maybank Kim Eng or CDP:

  • Notary Public officially registered with the country’s governmental institution
  • Advocates & Solicitors (preferably with a branch in Singapore)
  • Justice of Peace
  • Commissioners for Oaths

Updating of Personal Particulars
Visit CDP or any Maybank Kim Eng Investor Centre or Customer Service Centre with your relevant supporting document(s).
or
Complete CDP's Update of Particulars Form and attach your relevant supporting document(s). Get the form(s) and document(s) verified by any of the following CDP Authorised Representatives before mailing them to Maybank Kim Eng or CDP:

  • Notary Public officially registered with the country’s governmental institution
  • Advocates & Solicitors (preferably with a branch in Singapore)
  • Justice of Peace
  • Commissioners for Oaths 


Q25. How do I set my desired User-ID?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Personal Configurations" icon.

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Step 3: Select "Change User ID" then key in your new User ID and current password.

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Step 4: Click "Change".

 

Q26. How do I activate trade alerts?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Personal Configurations" icon.

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Step 3: Select "Configure Alert" and enter your mobile number and/or e-mail address, depending on whether you wish to receive SMS and/or e-mail alerts.

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Step 4: Click "Save".

Step 5: Click "Send Test Alert". A test alert will be sent to your mobile phone and/or e-mail address.

 

Q27. How do I activate stock alerts?

Follow steps 1-5 from the section "Activate Trade Alerts" above.

Step 6: Click "Trade" > "Stock Alerts"

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Step 7: Select the market of your choice and key in your desired stock code or stock name.

Step 8: Click "Add".

Step 9: Select your "Alert Type" and key in the "Alert Value".

Step 10: Click "Configure Alert".

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 Q28. How do I add trades to my portfolio view if the trades were not done through Maybank Kim Eng?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Portfolio" tab

Step 3: Click "Manual Entry"

Step 4: Key in the details of your trade

Step 5: Click "Add"

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Q29. How do I remove trades from my portfolio view?

Step 1: Log in to www.ketrade.com.sg

Step 2: Click the "Portfolio" tab

Step 3: Click "Portfolio Management"

Step 4: Select the trade you wish to delete

Step 5: Click "Delete"

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Monthly Investment Plan

Q1. What is Monthly Investment Plan?
Monthly Investment Plan is a service that allows clients to buy their preferred counter on a pre-determined date on a monthly basis.


Q2. When will my Monthly Investment Plan order be executed?
Orders submitted under the Monthly Investment Plan service are scheduled to be executed on the 8th of every month. If the 8th falls on a non-business day for Singapore, the purchase will be made on the first Business Day after the 8th of that calendar month for all markets. If the 8th falls on a non-business day for a foreign market, the purchase for the foreign listed security will be made on the first Business Day after the 8th of that calendar month for that foreign market.


Q3. What securities can I buy under Monthly Investment Plan?
There are over 230 securities across 5 markets (Singapore, United States, Hong Kong, Malaysia and Thailand) eligible under the Monthly Investment Plan. Eligible securities are typically components of popular indices, exchange traded funds (ETFs) and Real Estate Investment Trusts (REITs). You may log in to KE Trade > e-services > Monthly Investment Plan > List of Eligible Securities to view the full list of eligible securities.


Q4. How much will it cost me to invest?
The minimum investment amount for Monthly Investment Plan is SGD100, capped at a maximum amount of SGD10,000. The brokerage fee for investment amounts less than SGD1,000 is 1% and 0.18% for investment amounts of SGD1,000 and above, minimum of SGD1 and SGD10 respectively.


Q5. How do I open a Monthly Investment Plan trading account?
Monthly Investment Plan is a service that is offered to all KE Trade Prefunded Account holders. If you are an existing KE Trade Prefunded Account holder, simply log in to KE Trade, click on e-Services > Monthly Investment Plan, and you will be able to submit your Monthly Investment Plan request. If you do not have a KE Trade Prefunded Account, you may contact your Trading Representative or approach any of our Customer Service counters to open a KE Trade Prefunded Account.

Q6. Is it possible to invest using Monthly Investment Plan together with my child?
You may open a joint KE Trade Prefunded Account with persons 18 years of age and above. Shares bought under Monthly Investment Plan will be held in this account under both names. However, joint accounts cannot be opened with a person under 18 years of age.


Q7. Are there any maintenance fees or charges for Monthly Investment Plan?
There are no additional maintenance fees or charges for Monthly Investment Plan. All relevant fees and charges applicable to KE Trade Prefunded Account will still apply. You may refer here for more details.


Q8. When should I transfer my funds for Monthly Investment Plan?
You are to ensure that your trust account has sufficient funds for deduction, one business day before the purchase date (8th of every month).

The deadline for funds transfer is dependent on the mode of funds transfer; i.e., GIRO, internet banking fund transfer, cheque or cash deposit.

For GIRO payment, transfer of funds to your KE Trade Prefunded account takes place on the first business day of the month. The amount transferred is based on your total subscriptions as at the day before the deduction of funds takes place.


Q9. What happens if there are insufficient funds in my KE Trade Prefunded account?
If there are insufficient funds in your KE Trade Prefunded account one business day before the purchase date (8th of every month) at 11.59pm, your Monthly Investment Plan order(s) will not be executed.

Q10. Is there a lock-in period? What happens if I choose to terminate Monthly Investment Plan?
There is no lock-in period. You may withdraw from Monthly Investment Plan by submitting your request via KE Trade. Click on e-Services > Monthly Investment Plan > Withdraw MIP. As a KE Trade Prefunded Account holder, you may continue to hold the shares bought under Monthly Investment Plan service. You may also choose to sell your investments via KE Trade or by calling your Trading Representative. 

 

Q11. How would I know how many shares have been bought throughout my investment?
As a KE Trade Prefunded Account holder, you will be receiving contract notes for every transaction and monthly statements. You may also view your trust account balances and portfolio holdings by logging in to KE Trade.


Q12. Where are my investments held?
As a KE Trade Prefunded Account holder, all your investments will be held in a segregated Maybank Kim Eng trading account under your own name. Your shareholdings will not be co-mingled with other clients.


Q13. Why was the value of shares purchased less than the investment amount indicated?
The value of shares purchased will always differ slightly from the investment amount due to rounding of the quantity of shares, as well as the applicable brokerage fees and exchange charges. If the difference is substantial, there could be two possible reasons: your trust balance is less than your investment amount indicated, or there were not enough shares available for purchase.


Q14. I have successfully submitted my request. Why was my chosen security not purchased?
There could be four possible reasons: your trust balance is less than SGD100 (which is the minimum investment amount), the share price of your chosen security is higher than your indicated investment amount, a trading halt occurred or there was a lack of odd lot sellers for that security.


Q15. How will I be notified of my transaction amount and commission fees charged?
Contract notes will be generated and made available to you.

 

Q16. Would I receive any interest on the excess fund in my account?
As a KE Trade Prefunded Account holder, you are entitled to interest on your excess funds in your trust account. For more details, please refer to General FAQs.


Q17. Will I be entitled to corporate actions such as dividend payment, bonus issue, rights issue, etc?
As a KE Trade Prefunded Account holder, you are entitled to all corporate actions such as dividend payments, bonus issues and rights issues.

If there is a dividend payment, and it requires the shareholder to elect if he wants the dividends to be paid in the elected currency, cash, or in shares, we will send a dividend election form via post. If there is no response, dividends will be paid in SGD cash. Cash dividends or shares will be credited to your KE Trade Prefunded account.

For rights issues, we will likewise inform you via post and rights shares will be credited to your KE Trade Prefunded account.

Bonus shares will also be credited to your KE Trade Prefunded account.

 

Multi-Currency e-Pay

Q1. What is Multi-Currency e-Pay?
Enhance your online trading advantage with KE Trade's new payment service - Multi-Currency e-Pay, the first-of-its-kind in Singapore.

Enjoy the convenience of trading and paying for SGD, HKD and USD denominated stocks through a single platform: KE Trade Online. Eliminate the need for foreign currency conversion when you link KE Trade to a Maybank account that holds the same currency that your stock is denominated in. In addition, get speedier payouts with no hidden costs or service charges to maximise your potential yield and make the most of trading opportunities.

Q2. Why Choose Multi-Currency e-Pay?

  1. One Efficient Platform
    With this convenient, seamless service on KE Trade Online, there is no need to log into a separate internet banking account to pay for stocks. In addition, sales proceeds will be credited to your designated Maybank accounts right on the due date, meaning faster access to funds.
  1. Eliminate the Need for Foreign Currency Conversion
    Your KE Trade Online account will be linked to a Maybank account which holds the currency that your stock is denominated in. It allows you to tap directly on the account when you pay and hereby eliminates the need for foreign currency conversion which may impact your yield.
  1. No Hidden Costs or Service Charges
    Unlike other modes of foreign currency payment like Telegraphic Transfers (TT) or foreign currency cheque issuances where a service charge is typically imposed, there are no service charges imposed when you make payment via Multi-Currency e-Pay.
  1. Preferential Interest Rates
    Enjoy preferential interest rates and fee waivers for your Maybank SGD, HKD and USD banking accounts. Click here for more details.
  1. Option to Set a Backup Account 
    Multi-Currency e-Pay allows you to set a secondary account as a backup to your primary account for deduction of share payments, should the primary account have insufficient funds. This will prevent force selling of shares due to non-payment.

Q3. Are there any charges for using Multi-Currency e-Pay?
There are no charges for using Multi-Currency e-Pay, except for Maybank Kim Eng's share trading fees and Maybank account maintenance fees, if any.

Q4. How Do I Make Payment Using Multi-Currency e-Pay?
Step 1: Log into KE Trade Online and click on e-Services> e-Forms> Multi-Currency e-Pay

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Step 2: Select the contracts you wish to make payment for

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Step 3: Verify the status on the due date

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Q5. When will sales proceeds, contra gains and dividends be credited to my account?

Sales proceeds will be credited to your bank account on the due date. Contra gains will be paid 1 day after contra date. Dividend crediting takes up to 5 working days.

Note:

  1. For sales proceeds and contra gains, crediting will only take place if the Multi-Currency e-Pay linkage is in the same currency as the settlement currency.

  2. For dividends, crediting will only take place if the Multi-Currency e-Pay linkage is in the same currency as the traded currency of the stock. Dividends crediting is only applicable for shares custodised with Maybank Kim Eng.

 

Q6. How Can I Enjoy This Service?

For Individuals with KE Trade and Maybank Accounts 
Simply link your KE Trade and Maybank accounts!

Download the Multi-Currency e-Pay application form, complete sections A, B and D, and mail it to the following address:

Maybank Kim Eng Securities Pte Ltd
Attention: Client Services
9 Temasek Boulevard #39-00 
Suntec Tower Two 
Singapore 038989

The application process will take approximately 12 working days.

For Individuals with a KE Trade Account Only
Sign up for a Maybank account and link it to your KE Trade account either in person or by mail.

  1. In Person
    Visit any of our Customer Service Centres or our Investor Centres with the following supporting documents:

    Nationality Supporting Documents
    Singaporean/Permanent Resident of Singapore (i) NRIC 
    Other Nationalities

    (i) Passport; or
    (ii) Foreign Identification Card; 
    (iii) Proof of Mailing Address such as an original utility bill or bank statement showing your residential address in Singapore

     
  2. By Mail
    Download the Multi-Currency e-Pay application form and complete sections A, C and D. Mail it to the following address:

    Maybank Kim Eng Securities Pte Ltd
    Client Services Department
    9 Temasek Boulevard
    #12-00 Suntec Tower Two
    Singapore 038989

Note: The application process will take approximately 12 working days.

For Individuals with a Maybank Account Only
There are 2 ways: 

1. Online

Step 1: Sign up for a KE Trade account online here
Step 2: Under Personal Details > Type of Account for Stock Trading, select "Cash"

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Step 3: Under Bank Account Details > Payment Method for Stock Trading, select "Multi-Currency e-Pay (MCEP)

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Step 4: Select "Link my existing Maybank account(s) for the purpose of MCEP"

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2. In Person

Visit our Investor Centre or any of our Customer Service Centres with the following supporting documents

Nationality Supporting Documents
Singaporean/Permanent Resident of Singapore (i) NRIC
Other Nationalities

(i) Passport
(ii) Foreign Identification Card 
(iii) Proof of Mailing Address such as an original utility bill or bank statement showing your residential address in Singapore

Note: The application process will take approximately 12 working days.

For Individuals with No KE Trade or Maybank Accounts

There are 2 ways: 

1. Online

Step 1: Sign up for a KE Trade account online here
Step 2: Under Personal Details > Type of Account for Stock Trading, select "Cash"

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Step 3: Under Bank Account Details > Payment Method for Stock Trading, select "Multi-Currency e-Pay (MCEP)

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Step 4: Select "Open and link my new Maybank account(s) for the purpose of MCEP"

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2. In Person

Visit our Investor Centre or any of our Customer Service Centres with the following supporting documents

Nationality Supporting Documents
Singaporean/Permanent Resident of Singapore (i) NRIC
Other Nationalities

(i) Passport
(ii) Foreign Identification Card
(iii) Proof of Mailing Address such as an original utility bill or bank statement showing your residential address in Singapore

Note: The application process will take approximately 12 working days.

 

Q7. Can I apply for Multi-Currency e-Pay if I do not have a Maybank account?

You must have a Maybank account as this service is for debiting from and crediting to Maybank account(s) respectively.

If you do not have a Maybank account but wish to open one for the purpose of Multi-Currency e-Pay, you may do so either in person at any Maybank Kim Eng Customer Service Centre or Investor Centre, or through mail. Please follow the steps in question 3 to open your Maybank (SGD, USD, or HKD) account(s)* and set up Multi-Currency e-Pay.

For more information on Maybank accounts, please contact Maybank’s Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

*A deposit is not required when you submit the application.

 
Q8. What Maybank account(s) can be opened for the purpose of Multi-Currency e-Pay?
The following Maybank account(s) can be opened for Multi-Currency e-Pay: 

Currency Type of Account
SGD iSAVvy Savings Account
USD USD Foreign Currency Current Account
HKD HKD Foreign Currency Current Account

 
Q9. When I open and link a new Maybank account for the purpose of Multi-Currency e-Pay, do I need to place a deposit?
There is no need to place a deposit when you submit the application form. Upon receiving the account opening notification letter, please deposit at least the initial minimum deposit amount required within a month of the account opening date. If you did not receive the account opening notification letter, you may check the account-opening status via:

  • Your Maybank Online or Mobile Banking (www.maybank2u.com.sg)
  • Maybank's Contact Centre at 1800-MAYBANK (1800-629 2265)/(65) 6533 5229 (Overseas)


Q10. I already have a Maybank account. How do I apply for Multi-Currency e-Pay?
You can apply to link any Maybank account denominated in SGD, USD or HKD for the purpose of Multi-Currency e-Pay. If you are not the Maybank account holder, you will need the signatures of the authorised signatories of the Maybank account(s).

To apply to link a Maybank account(s) and set up Multi-Currency e-Pay, please follow the steps in question 3.


Q11. What are the account privileges that I will enjoy when I open a new Maybank account for the purpose of Multi-Currency e-Pay?
Enjoy preferential interest rates and fee waivers for your SGD, HKD and USD banking accounts. Click here for more details.


Q12. How long does it take to process my application?
Upon receiving your application form and supporting documents, it will take approximately 12 working days to process your application.


Q13. How do I check on my application status?
You may check on your application status by:

  • Checking KE Trade Online
  • Contacting Maybank Kim Eng’s Helpdesk on (65) 6432 1888 or at helpdesk@maybank-ke.com.sg
  • Contacting Maybank's Contact Centre at 1800-MAYBANK (1800-629 2265)/(65) 6533 5229 (Overseas)


Q14. How do I check whether the share payment has been successfully debited or credited into my Maybank account(s)?
You may check by:

  • Visiting KE Trade Online
  • Contacting Maybank Kim Eng’s Helpdesk on (65) 6432 1888 or at helpdesk@maybank-ke.com.sg
  • Contacting Maybank's Contact Centre at 1800-MAYBANK (1800-629 2265)/(65) 6533 5229 (Overseas)
  • Visiting Maybank Online Banking or Mobile Banking (www.maybank2u.com.sg)


Q15. Will I be notified when there has been unsuccessful debiting from my Maybank account for share payment via Multi-Currency e-Pay?
Maybank Kim Eng will inform you of any unsuccessful payment via phone call.


Q16. After I start using Multi-Currency e-Pay, how do I link additional or delink existing Maybank account(s) for the purpose of Multi-Currency e-Pay?
To add Maybank account(s) or delink existing account(s) from Multi-Currency e-Pay, approach your nearest Maybank Kim Eng Customer Service Centre or Investor Centre for assistance.

Rewards

Q1. What is the Rewards programme about?

Maybank Kim Eng Rewards Programme (“Rewards Programme”) is a loyalty programme that lets you earn points to redeem a range of items from our catalogue. 


Q2. Who is eligible for the Rewards programme?
All KE Trade, KE Trade Prefunded and Margin clients are eligible for the Rewards Programme.


Q3. How do I earn/accumulate points?
For every SGD25 of commission payable for your online and/or mobile trades, you will earn 1 Rewards Point. 

Please note that from 1 June 2016, you will receive 1 point for every SGD5 of commission paid on your online and mobile trades instead of 1 point for every SGD25 of commission on these trades so that you can accumulate more points, fast. We will also multiply your existing Rewards Points and the Rewards Points needed for each item by 5. 

Rewards Points will be awarded on a contract level daily, and rounded down to the nearest Rewards Point. 


Q4. Will my points expire?
Yes. Points accumulated in a single calendar year will expire 3 months (31 March) after the end of the calendar year (31 December), i.e. your points accumulated in this calendar year will expire on 31 March of the next calendar year.


Q5. How are points awarded to clients with multiple trading accounts?
Points will be awarded based on a client's unique KE Trade User ID. Points earned from multiple trading accounts under the same KE Trade User ID will be amalgamated.


Q6. How do I redeem an item?
Simply click on the item’s “Redeem”, “Confirm” or “Add to Cart” button and go to “Items in Cart” to confirm your redemption.


Q7. What are TREATS vouchers?
Rewards Points can be used to redeem TREATS vouchers. These vouchers are accepted at a wide range of merchants island-wide, including malls, major departmental stores as well as dining and retail outlets. They include EpiCentre, Robinsons, TANGS, Best Denki, Courts, GNC, Long Beach Seafood, TungLok, Swensen’s and more.


Q8. I have redeemed a Rewards item from the Home, Health & Lifestyle category. When must I collect the item by?
The Rewards items you have redeemed must be collected within 3 months. Assuming you redeem Sony Headphones on 1 Jun, you must collect the item by 30 Aug.

Q9. I have redeemed a Rewards item from the Leisure & Entertainment category. When must I collect the item by?
The Rewards items you have redeemed must be collected within 3 months. Assuming you redeem two Shaw Theatres movie tickets on 1 Jun, you must collect the tickets by 30 Aug.

Q10. I have redeemed a shopping or dining voucher from the Vouchers category. When must I collect the item by?The vouchers you have redeemed must be collected within 3 months. Assuming you redeem two SGD50 AsiaMalls Gift Vouchers on 1 Jun, you must collect the vouchers by 30 Aug. 

If you have redeemed a TREATS voucher, they have to be used within 6 months. Assuming you redeemed the voucher on 1 Jun, you will have to use the voucher by 31 Dec.

Q11. What are trade rebates?
They are rebates denominated in SGD10 and SGD20 that can be used in relation to commissions. From 1 June 2016, trade rebates can be used on KE Trade, KE Trade Prefunded and KE Trade Margin trades.

Q12. How do trade rebates work?
If you redeem trade rebates, they will be reflected under “Redemption Status” > “Redemption History” as being “Approved”. The rebate will then be applied to your next eligible online or mobile trade. 

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The following illustrations show how trade rebates work: 

Illustration 1: 
Assume you redeem one SGD20 trade rebate on the Rewards portal on Day 1. On Day 2, you execute a Margin trade and are charged a commission of SGD25. On T+3, you make payment for your Margin trade via EPS. During the next calendar month, your rebate will be processed and by the end of the month, SGD20 will be credited to your Margin account. 

Illustration 2: 
Assume you redeem two SGD10 trade rebates on the Rewards portal on Day 1. On Day 2, you execute a trade from your KE Trade Prefunded account and are charged a commission of SGD18. On T+3, the payment for this trade is deducted from your KE Trade Prefunded account. During the next calendar month, your SGD10 rebate will be applied and by the end of the month, SGD10 will be credited to your KE Trade Prefunded account.

Q13. How long are my trade rebates valid for?
Each trade rebate is valid for 3 months from the date of redemption. That means that you need to execute your next online or mobile trade within this 3-month period for the trade rebate to be applied. Assuming you redeem an SGD20 trade rebate on 1 Jun, you need to execute a trade generating at least SGD20 commission by 1 Sep for the trade rebate to be applied.

Q14. Where can I see the expiry date of my trade rebates?Go to the Rewards portal and click “Redemption Status”. Click on the “Details” button next to the “Trade Rebate Available Balance”. The expiry date of each redeemed trade rebate is stated in the “Expiry Date” column. 

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Q15. How do I find out which contracts my trade rebates will be used in relation to?
Under “Redemption Status”, click on the “Details” button next to the “Trade Rebate Available Balance”. The details of the contracts can be read off from the columns “Account No”, “Contract No”, “Contract Date” and “Brokerage Amount (S$)”. If your trade rebates have been processed, it will be reflected as “Utilized” under the “Remarks” column.

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Q16. How do I check if I have sufficient available balance for the SMS Alerts and/or Forced Order Keys rewards?
Click on “Redemption Status” for a snapshot of your available balance for SMS Alerts and Forced Order Keys.

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Q17. How does auto redemption work?
The auto redemption feature allows you to redeem selected Rewards items automatically, based on a preset criteria. Auto redemption will be triggered once the preset criteria is met. For example, if the “Minimum Balance” value is set at 10, then the auto redemption will be triggered when the available balance equals to or falls below the “Minimum Balance” value. The “Redeem” value determines the quantity to be automatically redeemed when the available balance falls below the “Minimum Balance” value.

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Trade Rebate Example: 
Assume you set the “Minimum Balance” value for SGD20 Trade Rebate to 2 and the “Redeem” value to 2. When the available balance for SGD20 Trade Rebates equals to 2 on Day 1, another 2 SGD20 Trade Rebates will be automatically redeemed for you at the end of Day 1, and you will begin Day 2 with SGD80 worth of trade rebates. 

Market Depth Example: 
Assume you set “Minimum Balance” value for Market Depth to 3 months and “Redeem” value to 1 month. When Market Depth's expiry falls to less than 3 months on Day 1, 1 more month of Market Depth will be automatically redeemed for you at the end of Day 1, and you will begin Day 2 with Market Depth expiring 4 months later. 

SMS Alert Example: 
Assume you set the “Minimum Balance” value for SMS Alerts to 10 SMSes and the “Redeem” value to 10 SMSes. When the available balance for SMS Alerts falls to 9 SMSes on Day 1, another 10 SMS Alerts will be automatically redeemed for you at the end of Day 1, and you will begin Day 2 with 19 SMS Alerts. 

Please take note that all auto redemptions are dependent on your available balance of Rewards Points. Rewards Points will be deducted from your account for every successful auto redemption. Insufficient points in your account will result in an unsuccessful auto redemption for the item.

Q18. How do I set up auto redemption?
Simply click on “Auto Redemption” located on the top menu bar of the Rewards portal and set your preferences. Please refer to Q17 for more details.

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Security

Q1. Are orders sent through KE Trade safe?
Maybank Kim Eng will issue you with your User ID and password separately via postal mail. All orders placed and/or transactions done are secured and encrypted using Verisign 128-bits Secure Socket Layer (SSL) encryption. Our KE Trade platform is further protected by Firewalls to prevent non-authorised persons from hacking into the system. 


Q2. Will I be receiving two sets of User IDs and passwords for my KE Trade Internet account and Margin account?
You will be given only one User ID and password when you apply for KE Trade's Share and Margin accounts. You will be able to use your User ID and password to operate both your Internet Cash and Margin accounts. You can select the Cash/Margin account in the "Trading Account" drop-down bar upon logging into KE Trade.


Q3. How do I change my User ID?
To change your User ID, complete the following steps:

  • Select "Personal Configuration" (at the right hand side of the screen) after you have logged into our website
  • Select "Change User ID"
  • Enter your new User ID and confirm the new User ID (Note: Your new User ID must be between 5 to 25 characters)
  • Click on the word "Change" thereafter. A message will appear to confirm that the User ID has been successfully changed


Q4. How do I change my password?
To change your password, complete the following steps:

  • Select "Personal Configuration" (at the right hand side of the screen) after you have logged into our website
  • Select "Change User ID"
  • Enter your current password, your new password, then confirm the new password (Note: Your new password has to be of 6 to 12 characters (alphanumeric, case-sensitive) with no space/punctuation marks)
  • Click on the word "Change" thereafter. A message will appear to confirm that the password has been successfully changed

For security reasons, it is advisable to:

  • Change your password on a regular basis
  • Create a good and strong password (case-sensitive, combination of alphabets and numerals)

Note: your password should be known only to yourself and should not be shared or disclosed to others.


Q5. I have forgotten my User ID and/or password. What should I do?

If you have forgotten your password, please click here and your password will be e-mailed to you. This is only applicable if you have a Singapore registered mobile number and valid e-mail address in our records. Otherwise, please complete this form and send it to helpdesk@maybank-ke.com.sg. Upon successful verification of your signature, we will send the new password by post to your mailing address in our records.

For assistance on your User ID, please contact Customer Services at helpdesk@maybank-ke.com.sg or (65) 6432 1888. 


Q6. What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) is the verification of a user's online identity.

The current practice used by financial institutions in Singapore is the provision of a unique One-Time Password (OTP) to their clients. This is also practiced by Maybank Kim Eng. When a client wishes to access one of our online services, the client is required to enter an additional unique OTP, which is generated on demand through a hardware token device.


Q7. What is the purpose of 2FA?
The key objectives of 2FA are to enhance the overall security of the client authentication process and to protect the integrity of client account data and transaction details. In doing so, client confidence in online trading systems will be boosted. Furthermore, 2FA is a useful tool against cyber attacks targeted at financial institutions and their clients.


Q8. Is 2FA compulsory for trading through Maybank Kim Eng?
At this point in time, 2FA is not compulsory for trading through us. However, we strongly believe that 2FA provides better security for clients and we encourage clients to use 2FA to enjoy an enhanced level of security during online trading.


Q9. Can I choose not to use 2FA?
Yes, at this point in time, 2FA is optional and not compulsory for our clients. We will update clients should 2FA become mandatory in future.


Q10. When do I need to use the One-Time Password (OTP)?
You will be prompted for the OTP only upon login. There is no 2FA OTP required for performing online transactions at this moment.


Q11. What is the OneKey device?
The OneKey device is the name of the 2FA security device from Assurity Trusted Solutions Pte Ltd (“Assurity”). It is a wholly-owned subsidiary of the Infocomm Development Authority of Singapore (IDA). Assurity was set up as an Authentication Operator to facilitate the National Authentication Framework (NAF). It provides 2FA services to Online Service Providers (SPs) in the financial, government and healthcare sectors. We have chosen to use the OneKey device and authentication services provided by Assurity. We are one of their NAF enabled Online Service Providers (SPs).


Q12. Who would require the OneKey device?
KE Trade Online clients who have individual accounts and are Singapore Citizens or Permanent Residents would require the OneKey device with effect from November 2012.


Q13. Is 2FA applicable if I log in via KE Trade Mobile?
Yes. As of 1 July 2017, 2FA is applicable when you login via KE Trade Mobile.


Q14. How do I obtain the OneKey device?
If you are an individual account holder and a Singapore Citizen or Permanent Resident, you can obtain the OneKey device by registering for the device. Please refer to Q16.

Joint account holders, Corporate account holders and foreigners with individual accounts may request for the OneKey device by calling Customer Services at (65) 6432 1888.


Q15. Do I have to pay for the OneKey device?
The first OneKey device is issued free to all Singapore Citizens and Permanent Residents.


Q16. How do I register for the OneKey device?
When you log in to your KE Trade account, the 2FA menu screen will be displayed. Click on the “Register” button and you will be directed to Assurity’s website for the registration process.  Have your NRIC on hand and follow the on-screen instructions to complete the registration.

Upon successful registration, you should receive your OneKey device within three working days and your pin-mailer password within five working days.

Alternatively, you may register for the OneKey directly from Assurity.

  1. Online
    Please visit https://portal.assurity.sg and click on “Register for OneKey”. Have your NRIC on hand and follow the on-screen instructions to complete the registration.

    Upon successful registration, you should receive your OneKey device within three working days and your pin-mailer password within five working days.

  2. In person
    Register personally at the OneKey Customer Care Centre by presenting your NRIC. 

    Address:
    10 Anson Road 
    #06-19 International Plaza 
    Singapore 079903 

    Operating Hours:
    Mon - Fri: 8.00am - 6.00pm
    Sat: 8.00am - 2.00pm 
    Closed on Sundays and Public Holidays.


Q17. I am not able to register successfully for the OneKey device. What could be the possible reasons?
If the local address you input differs from that on your NRIC, your registration will not be successful. You will then be required to head down personally to the OneKey Customer Care Centre to register for and collect your device. Do note that delivery of the OneKey device is only available within Singapore.

If your online registration is rejected for any other reasons, you will be required to head down to the OneKey Customer Care Centre as well.


Q18. I did not receive my OneKey device after 3 working days following successful registration. What should I do?
Please call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to report the non-delivery so that arrangements can be made for you to receive a replacement device.


Q19. I have received the OneKey device and the pin-mailer password. How do I activate the device?
Together with your OneKey device and the activation password found in your pin-mailer, log into your KE Trade account. Click on the “Activate” button on the 2FA menu screen and you will be directed to Assurity’s website for the activation process. Alternatively, you can visit www.onekey.sg. Follow the on-screen instructions to complete the registration.


Q20. Where can I find my OneKey device's serial number?
This 10-digit serial number starting with VA-26-4xxxxxx-x can be found at the bottom left hand corner at the back of your OneKey security device.


Q21. How do I obtain the OTP?
Press the "OTP" button on your OneKey to get your One-Time Password (OTP).


Q22. I obtained the OneKey device directly from the OneKey Customer Care Centre. How do I activate the device?
If you collected your OneKey at the Customer Care Centre, your activation password would have been issued to you at the same time. You can activate your OneKey at any of the Self Activation Counters available at the Customer Care Centre or activate it later by following the steps detailed in Q19.


Q23. I have activated the OneKey device, what do I do next?
You should proceed to link your OneKey device to your KE Trade account by following the steps detailed in Q26.


Q24. Can I defer activating my OneKey device?
Your activation password sent in the pin-mailer is valid for only 90 days from the date the pin-mailer was sent out. If you choose to activate your device after the expiry date, you will need to call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to request for a new activation password.


Q25. I forgot to activate my OneKey immediately after I received the pin-mailer password. What should I do?
Your activation password sent in the pin-mailer is valid for only 90 days from the date the pin-mailer was sent out. If you missed the validity period, please call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to request for a new activation password.


Q26. How do I link OneKey to my KE Trade account?
Log into your KE Trade account and click on the “Link” button on the 2FA menu screen. Have your OneKey device and the NAF Username which you created when you activated your OneKey on hand. Follow the on-screen instructions to complete the link.


Q27. I am opening a new KE Trade individual account and my OneKey is linked to my existing KE Trade account. Do I have to link my OneKey to the new account as well?
If you are using the same User ID to log into KE Trade, there is no need to link your current OneKey to your new account.


Q28. I received a OneKey device from another Service Provider. Can I use that OneKey device and link it to my KE Trade account?
Yes. You may do so by following the steps detailed in Q26.


Q29. Using the same OneKey device that is already linked to my individual trading account, can I link it to my joint trading account 
No. There will be separate registration for joint account holders. Currently, 2FA is only applicable to individual accounts whose holders are Singapore Citizens or Permanent Residents.


Q30. I obtained a new OneKey device. How do I link this new device to my KE Trade account?
Log into your KE Trade account.  Please follow the Note at the bottom of the 2FA Login Screen which says “If you would like to change the current OneKey device that is linked to your KE Trade account, please click here.” You will be re-directed to a 2FA Device Update Screen. Have your OneKey device and the NAF Username which you created when you activated your OneKey on hand. Follow the on-screen instructions to complete the linkage.


Q31. When is the OneKey device required?
Whenever you log into your KE Trade account, you will be prompted for the OTP from the OneKey device. This is applicable once you have linked your OneKey device to your KE Trade account.


Q32. I do not have my OneKey device with me. Can I use my friend’s device to input the OTP?
No. You can only use the OneKey device that is uniquely registered to your NRIC and linked to your KE Trade account to generate the OTP.


Q33. I received a OneKey device from another Service Provider. Can I use the other OneKey device to obtain the OTP?
Yes. This can be done by linking that OneKey device to your KE Trade account. Once linked, you can generate the OTP from that device. Do note that you can only link one device at one time to your KE Trade account.


Q34. What should I do if my OneKey device is damaged or lost?
Please contact the OneKey Customer Care Centre Help Desk at (65) 65663539 or log into your OneKey account to *suspend your device using your SMS OTP (One Time Password) and to get a replacement device from Assurity. 

*To suspend means to block the use of your token for a certain period of time. You will then be able to re-activate your device for use in the future. 


Q35. I travel frequently, will I be able to use the OneKey device abroad?
Yes.


Q36. I left my OneKey at home. What should I do if I wish to access KE Trade?
You will require your physical OneKey device to log in to your account.


Q37. What should I do when I keep getting error messages about failed OTP login?
Please call OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) for assistance.


Q38. Why are there so many buttons on the OneKey device, when I only need to use one?
The remaining buttons allow us to progressively offer you new and improved features for more secure online trading. These additional features will be offered in future in phases.


Q39. Can I have more than one OneKey device?
Yes. You may purchase additional OneKey devices from OneKey Customer Care Centre. Do note that you can only link one device at one time to your KE Trade account.

Settlement

Q1. When must I pay for the shares that I have bought?
Payment for all trades must be made by the due date, i.e. T+3* and payment must reach Maybank Kim Eng Securities Pte Ltd's cashier by 6.00 pm on the due date at the latest. Please make your cheques payable to: Maybank Kim Eng Securities Pte Ltd.

For Electronic Payment for Shares (EPS) payments for SGX trades, payment must be initiated on T+2* at the latest.

Where there is a failure to make payment on the due date as specified, the outstanding purchases will be force-sold by us on T+4*.

*Notes:
[T] refers to Trade Date, i.e. date when the trade was done.
[T+3 market days] refers to 3  market days after trade date, e.g. if a trade is done on a Monday, T+3 market days will fall on Thursday.


Q2. When must I pay for the foreign shares that I have bought in foreign markets?
Payment for all trades must be made by the due date and payment must reach Maybank Kim Eng Securities Pte Ltd's cashier by 6pm on due date at the latest. Please make your cheques payable to: Maybank Kim Eng Securities Pte Ltd.

For Electronic Payment for Shares (EPS) payments for foreign trades that are settled in SGD, it must be initiated 1 market day before the due date at the latest.

Where there is a failure to make payment on the due date as specified, the outstanding purchases will be force-sold by us on the next market day.

The due date for foreign trades on the respective foreign markets via KE Trade is stipulated below:

Country/Exchange

Trading Hours

Settlement Period*

Malaysia/Bursa

0900h - 1230h
1430h - 1700h

T + 3

Hong Kong/HKEx

0930h - 1200h
1330h - 1600h

T + 2

Thailand/SET

1100h - 1330h
1530h - 1730h

T + 3 

 USA/NYSE/NASDAQ 2130h - 0400h
2230h - 0500h

(Subject to Daylight
Saving Time)

 T + 3 

*Note:
[T] refers to Trade Date, i.e. date when the trade was done.
[T+3 market days] refers to 3 market days after trade date, e.g. if a trade is done on a Monday, T+3 market days will fall on Thursday.


Q3. When will I receive my payment when I sell my shares?
All sales proceeds will be paid to you 1 market day after the due date.


Q4. When will I receive my payment when I sell my foreign shares?
Settlement for both buy and sell trades of counters done through KE Trade is the same as normal trades done through Trading Representatives.

All sales proceeds will be paid to you 1 market day after the due date. However, the due date of foreign trades will depend on the settlement period as stipulated by the respective markets.

Q5. How do I trade using my CPF funds or SRS Account?

CPF

You are required to open a CPF Investment Account with any of the following CPF Agent Banks:

  • DBS Bank Ltd (DBS)
  • Oversea-Chinese Banking Corporation (OCBC Bank)
  • United Overseas Bank Limited (UOB)

To commence trading with your CPF funds, email your CPF Investment Account number to helpdesk@maybank-ke.com.sg or call your Trading Representative.

SRS
You are required to open a Supplementary Retirement Scheme (SRS) Account with any of the following SRS Agent Banks:

  • DBS Bank Ltd (DBS)
  • Oversea-Chinese Banking Corporation (OCBC Bank)
  • United Overseas Bank Limited (UOB)

To commence trading using funds in your SRS Account, email your SRS Account number to helpdesk@maybank-ke.com.sg or call your Trading Representative.


Q6. What happens if my CPF funds are insufficient?
Once you do not have sufficient funds in your CPF Investment Account, your trade may be partially (depending on how much funds are available for investments) or fully revoked and will be treated as a cash trade. You are required to check with the CPF Board directly on the amount of CPF funds available.


Q7. What currency do I settle in if I buy non-SGD denominated stocks from SGX?
An option of settlement currency is available for your selection. By default, settlement of non-Singapore currency denominated stocks will be in the traded currency, i.e. if the stock is quoted in USD, settlement will be in USD.

However, if you wish to settle in SGD after the trade is done, please contact your Trading Representative to book an exchange rate for conversion and settlement in SGD.


Q8. To whom do I make payments and cheque payable to?
Please make your payments and/or cheques payable to: Maybank Kim Eng Securities Pte Ltd.


Q9. What are the modes of payment to settle my trades for local and foreign markets?

A. Electronic Payment for Shares (EPS)

With EPS, you can pay via ATMs or Internet Banking. All sale proceeds will be directly credited into your bank account. Please note that funds transferred before 8pm will be credited into your account on the next working day.

To apply for this service, you may download the following application form. Alternatively, you may visit our Customer Service Centres or Investor Centres. 

 

B. Internet Banking

You can pay via Internet Banking through the following banks:

  • Maybank Singapore
  • DBS (DBS Bank)
  • HSBC (Hong Kong and Shanghai Banking Corporation)
  • OCBC Bank (Overseas-Chinese Banking Corporation)
  • SCB (Standard Chartered Bank)
  • UOB (United Overseas Bank)


Payment via Maybank Singapore Internet Banking
Before making a payment using Maybank Internet Banking, you will need to set up "Maybank Kim Eng Securities Pte Ltd" as a new Payee Account for Share Payment:

i) Select the 'Payment' tab, followed by 'Share Payment' 
ii) Under 'Share Payment', set up the new Payee Account by selecting 'Update Payee Account List'

Please ensure that you include your 7-digit trading account number (e.g. 0123456). After the Payee Account is set up successfully, you can proceed to make a payment in a lump sum or according to your contract amount.

Payment via Internet Banking (All banks listed above except Maybank)
When making a Bill Payment, you will need to identify yourself with a Bill Ref/Consumer Reference.

This has eight characters, beginning with the code of your Trading Representative (e.g. AZ), followed by your six (6)-digit Margin account number (e.g. 123456). In this example, your Bill Ref/Consumer Reference will be "AZ123456".

Please note that funds transferred before 8 pm will reach Maybank Kim Eng the next working day.

 

C. Fast And Secure Transfers - FAST

You can pay via FAST using Internet Banking through the following participating banks:

• ANZ Bank
• CIMB Bank
• Citibank
• DBS Bank
• Deutsche Bank
• Far Eastern Bank
• HSBC
• Maybank
• OCBC Bank
• RHB Bank
• Royal Bank of Scotland
• Standard Chartered Bank
• Sumitomo Mitsui Banking Corporation
• United Overseas Bank

When making a FAST Payment, please use the following information:

Recipient’s name : Maybank Kim Eng Securities Pte Ltd
Recipient’s bank account : 040-110-232-02 ( Maybank, Singapore )
Description/ Reference/ Comments : Please input your six (6)-digit trading account number, eg. " 123456"

Note : Funds transferred before 8pm will reach Maybank Kim Eng on the next working day.

D. Internal funds transfer

You may request for funds to be transferred between trading accounts. Please contact your Trading Representative for more information

E. Multi-Currency e-Pay

Enhance your online trading advantage with KE Trade's new payment service - Multi-Currency e-Pay, the first-of-its-kind in Singapore

Enjoy the convenience of trading and paying for SGD, HKD and USD denominated stocks through a single platform - KE Trade Online. Eliminate the need for foreign currency conversion when you link KE Trade to a Maybank account that holds the same currency your stock is denominated in. Furthermore, get speedier payouts with no hidden costs or service charges to maximize your potential yield and make the most of trading opportunities.

  • One Efficient Platform

With this convenient and seamless service on KE Trade Online, there will no longer be a need to log into a separate internet banking account to pay for stocks. Additionally, sales proceeds will be credited to your designated Maybank accounts right on due date, which translates to quicker access to funds.

  • Eliminate the Need for Foreign Currency Conversion
    Your KE Trade Online account will be linked to a Maybank account which holds the currency that your stock is denominated in. This allows you to tap directly on the account when you pay and hereby eliminates the need for foreign currency conversion which may impact your yield.

 

  • No Hidden Costs or Service Charges
    Unlike other modes of foreign currency payment like Telegraphic Transfers (TT) or foreign currency cheque issuances where a service charge is typically imposed, there are no service charges imposed when you make payment via Multi-Currency e-Pay.
  • Preferential Interest Rates
    Enjoy preferential interest rates and fee waivers for your Maybank SGD, HKD and USD banking accounts. Click here for more details. 

 

  • Option to Set a Backup Account 

Multi-Currency e-Pay allows you to set a secondary account as a backup to your primary account for the deduction of share payments, should your primary account have insufficient funds. This will thus prevent the force selling of shares due to non-payment.

Click here to sign up for Multi-Currency e-Pay now.

F. Cheque

All cheques should be crossed and made payable to "Maybank Kim Eng Securities Pte Ltd". Please state your trading account number, contract/contra statement number, name and your contact numbers on the back of the cheque.

G. Cash

For cash payments, please visit any of our Customer Service Centres.

H. Telegraphic Transfer (TT)

Please state your trading account number and name on your TT form.

Currency

Singapore Dollar (SGD)

Bank Name

Hong Kong & Shanghai Banking Corporation, Singapore

Swift Code

HSBCSGSGXXX

Account Name

Maybank Kim Eng Securities Pte Ltd

Account Number

141-112789-001

Currency

Hong Kong Dollar (HKD)

Bank Name

Hong Kong & Shanghai Banking Corporation, Hong Kong

Swift Code

HSBCHKHHHKH

Account Name

Maybank Kim Eng Securities Pte Ltd

Account Number

111-180238-001

Currency

US Dollar (USD)

Corresponding Bank

Standard Chartered Bank, New York

CHIPS UID/ABA NO

CHIPS UID 057220 (ABA# 026002561)

Beneficiary Bank

Standard Chartered Bank, Singapore

Swift Code

SCBLSGSGXXX

Beneficiary

Maybank Kim Eng Securities Pte Ltd

Beneficiary Account Number

0174090064

Currency

Australian Dollar (AUD)

Corresponding Bank

Citibank Ltd, Sydney

Swift Code

CITIAU2X

Account No

0912039005

Beneficiary Bank

Citibank N.A., Singapore 

Swift Code

CITISGSG

Account Name

Maybank Kim Eng Securities Pte. Ltd. 

Account Number

0858574072 

Remarks

Please indicate client code 

Currency

Malaysian Ringgit (MYR)

Beneficiary Bank

Malayan Banking Berhad, Kuala Lumpur 

Account Name

Maybank Kim Eng Securities Pte Ltd

Account Number

514012010755

Swift Code

MBBEMYKLXXX

Currency

Great British Pounds (GBP)

Corresponding Bank

HSBC Bank PLC UK

Swift Code

MIDLGB22

Sort Code

SC400515

Beneficiary Bank

HSBC Singapore

Swift Code

HSBCSGSG

Beneficiary

Maybank Kim Eng Securities Pte Ltd

Account No

260-064688-691

Currency

Offshore Chinese Yuan (CNH)

Beneficiary Bank

Standard Chartered Bank, Singapore

Swift Code

SCBLSGSGXXX

Account Name

Maybank Kim Eng Securities Pte Ltd

Account Number

0170682420


I. GIRO

GIRO is a direct debit and credit facility available to all DBS/POSB, OCBC and UOB bank account holders. It is the most convenient way to settle your trades. With Giro, the payment will be directly debited from or credited to your designated bank account when you trade and settle your trades in Singapore dollars.

To apply for this service, email us at helpdesk@maybank-ke.com.sg. Alternatively, you may visit any of our Customer Service Centres or our Investor Centres.

J. Maybank ATMs and Cash Deposit Machines

Maybank Savings/ Current Account Holders can now pay for their share purchases via Maybank ATMs and Cash Deposit Machine.

Q10. How do I deposit funds to my KE Trade Prefunded account?
You can deposit funds via methods 1 (Electronic Payment for Shares - EPS), 2 (Internet Banking), 3 (Fast And Secure Transfers - FAST) , 6 (Cheque) and 7 (Cash) mentioned in Q9 above. Please refer to Q9 for more details on each of the methods.


Q11. How can I withdraw funds from my trading account(s)?
Please contact your Trading Representative to assist you with withdrawing of funds.


Q12. If I place two buy or sell orders for the same counter on the same trade date, will these two orders be amalgamated into one contract?
The two buy orders or sell orders for the same counter placed on the same trade date will be automatically amalgamated.

However, you will have to provide your Trading Representative with instructions for amalgamation if there are differences between the two orders. These differences are as follow:

  • Only one order is an odd lot. For example, first buy order for Creative50 is placed for 1 lot (or 1,000 shares), but the second buy order for Creative50 is placed for 25 shares.
  • Only one order is a contra trade while the other is an outright purchase.
  • The settlement currency for both orders differs.

Your amalgamation instructions must reach your Trading Representative by 5pm on T+1 market day.

Please note that if both orders are CPF trades, instructions to the Trading Representative for amalgamation has to be given on the same trade date.

No amalgamation can be made if one order is a cash trade while the other is a CPF trade.

 

Q13. How will contra be performed?
As a general rule, contra will be performed automatically on a first-in-first-out basis if there is a corresponding sell contract to match against an outstanding buy contract of the same counter (not applicable to CPF/SRS transactions). If you do not wish to contra your trade(s) on a first-in-first-out basis, kindly inform your Trading Representative by the end of the trading day of the sell trade(s) at the latest.

For trades settled in SGD, USD, HKD and AUD, contra will be allowed up to due (‘D’) date. For Bursa Malaysia trades, contra in MYR will be allowed till due (‘D’) date for buy proceeds up to MYR500,000 on a per counter basis. For amounts above MYR500,000, only intra-day contra will be allowed.

All contra profits/losses will, by default, be converted to SGD. If you do not wish for the contra profits/losses to be converted to SGD, kindly inform your Trading Representative by the end of the trading day of the sell trade(s) at the latest or inform your Trading Representative to submit a standing instruction on your behalf. Any contra losses due for settlement in foreign currencies will be converted to SGD after 7 market days to minimise any foreign currency exposure.


Q14. Can I settle Thailand trades in Baht?
Thai Baht settlement is only applicable for non-Thai residents. The bank account must be a "Non Resident Baht Account for Securities" (NRBS) account before the transfer can take place.


Q15. Who can apply for Multi-Currency ePay?
Anyone with a Maybank Kim Eng trading account and a relevant Maybank account can apply for Multi-Currency e-Pay.


Q16. Can I apply for Multi-Currency ePay if I do not have a Maybank account?
This service is exclusively to Maybank account holders. If you do not have a Maybank account, you may visit our Investor Centres with the necessary supporting documents to open your Maybank account(s) (in SGD, USD, or HKD)* and set up Multi-Currency e-Pay.

Alternatively, you may download the application form and submit it to:

Maybank Kim Eng Securities Pte Ltd
Client Services Department
9 Temasek Boulevard
#12-00 Suntec Tower Two
Singapore 038989


Q17. Can I apply for Multi-Currency ePay if I have an existing EPS or GIRO arrangement?
Yes. EPS/GIRO arrangements will be terminated during the application process.

Technical Support

Q1. What are the recommended browsers and versions for KE Trade Online?

Browser Recommended Version
Internet Explorer IE8.0 and above
Mozilla Firefox Firefox 22.0 and above
Safari on PC Safari 5.0
Safari on Mac
  • Mac OS version: 10.5 and above (except version 10.10 beta)
  • Safari 5.0

Note:
Not compatible with Mac version 10.10 & Safari 8.0

Google Chrome Google Chrome 18.0


Q2. What should I do when I encounter an error message on JavaScript while launching historical chart?
In the event you encounter an error message on JavaScript, we would suggest you download and install Java from here.

Please restart your computer after installation.

Trading (NASDAQ/NYSE/NYSE Arca)

Q1. What are the US markets that I may trade in?
You may choose to trade shares and US ETFs listed on the NASDAQ and New York Stock Exchange (NYSE), as well as US ETFs listed on NYSE Arca.

Please note that clients need to complete the W8-BEN Form before trading in the US markets and pass the qualifications assessment for Specified Investment Products (SIPs) before trading in ETFs.


Q2. What is the validity period of my orders?
All orders submitted are only valid for one trading day. Any orders that are not done at the end of each trading day will expire.


Q3. Will I be able to amend or withdraw my orders?
Yes. Amendment and withdrawal of US orders are allowed.

Please include the "Partially Filled" quantity (if any) in the "New Quantity" value when amending orders for HKEx, Bursa, NYSE & NASDAQ exchanges.


Q4. Will I be able to amalgamate my US trades?
No Amalgamation of trades done in the US markets will be available, i.e. every individual order is treated as an individual contract.


Q5. What is the handling for contra trades for US stocks?
Net-off settlement for US market trading will be allowed for up to Due date (T+3).


Q6. Is odd lot trading available in the respective US markets?
Yes. You may trade any number of shares, subject to the minimum quantity of one (1) share.


Q7. What is the minimum bid size and quantity for trading?

The U.S. Securities and Exchange Commission ("SEC") has implemented a tick size pilot program to widen the bid-ask spread in certain smaller capitalized issuers. The test program includes 1200 securities in three test groups selected by FINRA and requires orders for these stocks to be submitted in five cent increments (0.05, 0.10, 0.15, etc.), otherwise the orders will be rejected. There is no minimum bid size for other US securities. 

Prices submitted are subject to a maximum of 2 decimal places for stock prices at or above USD1.00 and a maximum of 3 decimal places for stock prices below USD1.00 for NASDAQ and NYSE shares.


Q8. What are the trading hours and trading days for the US markets?
US trading hours are between Singapore time 9:30pm and 4:00am (approximately from April to September) and between 10:30pm and 5:00am (approximately from October to March).

Please note that extended hours trading (pre-opening and pre-closing sessions) for US markets are not available.

Click here to view NYSE & NYSE Arca non-trading days and here to view NASDAQ non-trading days.

Note:
Where a holiday falls on a Saturday, NYSE/NYSE Arca/NASDAQ will not operate on the preceding Friday.
Where a holiday falls on a Sunday, NYSE/NYSE Arca/NASDAQ will not operate on the succeeding Monday.


Q9. When are shares purchased due for delivery?
All shares purchased will be due for delivery on T+3 market days. For example, if you buy a share on Monday, the due date for your contract will be on Thursday. Should the due date coincide with a Singapore public holiday, the due date will be the subsequent market day.


Q10. What is the settlement currency?
You may choose to settle your trades either in USD or SGD upon placing your order in the "Place Order" screen. However, if you request for any changes in settlement currency after the trade date via your Trading Representative, the conversion will be based on the exchange rate on the date of request.


Q11. Am I allowed to do short-selling?
Please note that we DO NOT permit short-selling without the ability to make delivery for all markets. You will be responsible for all losses, damages, costs, charges and/or expenses arising as a result.


Q12. I am having some problems submitting my US orders. What can I do?
If you need assistance on your online or mobile US market orders during US market trading hours, please contact our Night Desk Support at (65) 6231 5554.

If you need assistance on your broker-assisted (offline) orders during US market trading hours, please call and alert your Trading Representative. Our company has an in-house escalation procedure for such situations and your Trading Representative will be able to assist you.


Q13. Are the price quotes for US stocks live?
Price quotes for US stocks on KE Trade Online are delayed (NYSE by 20 mins and NASDAQ by 15 mins). To access the latest price quotes, kindly right-click on the stock to launch the buy/sell pagelet.

Please note that this service is not applicable for KE Trade Mobile. If you wish to view full live streaming prices for all US stocks at Top Volume/Gainers/Losers/% Gainers/% Losers/Watchlist on KE Trade Online and Mobile, kindly contact our helpdesk. Alternatively, live streaming prices may be redeemed through our Rewards Programme.


Q14. On the Quotes page, what do the abbreviations in Remark (Rmk) column denote?

Remarks for NASDAQ/NYSE

Rmk

Description

--

Normal Market

XD

Ex Dividend

PXD

Prior Ex Dividend

CD

Cum Dividend

CC

Cum Capitalisation

CR

Cum Rights

XV

Ex Various

CTO

Cum Takeover Offer

XTO

Ex Takeover Offer

CCV

Cum Right Of Conversion

XCV

Ex Right Of Conversion

CPR

Cum Premium Return

XPR

Ex Premium Return

NXI

New Ex Interest

XI

Ex Interest

CI

Cum Interest

CL

Call Due

CP

Call Paid

CW

Cum Warrants

XW

Ex Warrants

CE

Cum Entitlement

XE

Ex Entitlement

CB

Cum Bonus

XB

Ex Bonus

XCD

Ex Cash Dividend

XDC

Ex Dividend And Capitalisation

XDR

Ex Dividend And Rights

XDI

Ex Dividend, Ex Capitalisation & Ex Rights

XZ

Ex Drawing Rights

XO

Ex Other

XP

Ex Part Repayment

XS

Ex Settlement

XSD

Ex Stock Dividend

XSS

Ex Stock Split

CSS

Cum Stock Split

CCR

Cum Capital Return

XCR

Ex Capital Return

CA

Cum All

CLD

Cum Liquidation Distribution

XLD

Ex Liquidation Distribution

XRC

Ex Rights And Capitalisation

XAZ

Ex Deficiency Payment

CXE

Cum And Ex Entitlement

EEB

Ex Dividend, Ex Bonus

EBE

Ex Dividend, Ex Underwriting

EEE

Ex Dividend, Ex Bonus, Ex Underwriting

BGB

Reverse Split

EGB

Ex Div, Reverse Split

EGE

Ex Div, Reverse Split, Ex Underwriting

EHB

Ex Div, Bonus After Reverse Split

EHE

Ex Div, Bonus After Reverse Split, Ex Underwriting

BEE

Ex Bonus, Ex Underwriting

S

Stabilisation Indicator Set

XSR

Ex Subscription Right

XAR

Ex Adjustment Right

XAJ

Ex Adjustment

CSR

Cum Subscription Right

H

NOTE

CQ

Closing Quotation/Price

R

Regular supplied by Consolidated Quotation System (CQS)


Q15. How will I know the status of my US orders?
For US markets, the status "Q" will be reflected for all pre-market orders. Clients are advised to check the actual order status after market opens either through the "Order" pagelet on KE Trade or the "View Order" module on KE Trade Mobile.

The system will show you one or more of the following statuses of your order(s):

Status

Description

PO

Pending to Enter Queue

Q

Order Accepted in Queue

F

Filled Order

PF

Partially Filled Order

PA

Reduced Order Pending to Enter Queue

AC

Reduced Order Accepted in Queue

PC

Order Pending Cancellation

C

Cancelled Order Accepted in Queue

R

Rejected Order

S

Suspended Order

E

Expired Order

U

Unknown Status


Q16. What is NYSE Arca?
NYSE Arca is a securities exchange which offers both stocks and options for trading. Most of the ETFs listed in the US markets are listed on NYSE Arca. NYSE Arca continues to hold the leading position in Exchange Traded Products listing and exchange trading.


Q17. Do I need to pass the qualifications assessment for Specified Investment Product (SIP) if I want to trade on NYSE Arca?
Yes. ETFs are classified as Specified Investment Products (SIPs) and clients are required to pass the qualifications assessment before trading ETFs. In addition, clients need to complete the W8-BEN Form before trading in the US markets.


Q18. Can I buy a dual-listed stock on NYSE Arca when it is also available on the other primary exchanges, i.e. NASDAQ and NYSE?
To prevent short-selling, clients will not be able to trade dual-listed stocks on NYSE Arca. Clients have to place orders for these dual-listed stocks on the primary exchanges, i.e. NASDAQ or NYSE.


Q19. Can I trade on NYSE Arca via KE Trade Mobile?
Yes. Trading on NYSE Arca is available across our full suite of mobile applications.


Q20. Why am I seeing empty rows in NYSE Arca Top Volume, Gainers and Losers?
Unlike other exchanges, NYSE Arca's Top Volume, Gainers and Losers will only display 10 counters.

The empty rows may indicate dual-listed stocks which are also listed on other primary exchanges, i.e. NASDAQ and NYSE. Clients have to place orders for these dual-listed stocks on their primary exchanges.

 

Trading (SGX-ST/Bursa/HKEX/SET/SH-HK)

Q1. Is there a limit on the quantity or value of shares that I can buy/sell?
A global trading limit (for trades done through your Trading Representative and KE Trade) is set based on information furnished in your account opening form.

The daily trading limit on KE Trade is a subset of the global trading limit. Once you have reached this limit on a particular day, you will not be able to trade via KE Trade. However, you may continue to trade through your Trading Representative if your total outstanding transactions does not exceed the global trading limit. On the next market day, you may resume trading on KE Trade at the same daily limit, assuming you have not exceeded your global trading limit.


Q2. How will I know the status of my orders?
We will send you an e-mail immediately once your order has been executed. Alternatively, you may check the status of all your trades through the "Orders" pagelet.

The system will show you one or more of the following statuses of your order(s):

Status Description
PO Pending to Enter Queue
Q Order Accepted in Queue
F Filled Order
PF Partially Filled Order
PA Reduced Order Pending to Enter Queue
AC Reduced Order Accepted in Queue
PC Order Pending Cancellation
C Cancelled Order Accepted in Queue
R Rejected Order
E Expired Order
U Unknown Status


Q3. Can I amend or withdraw my orders?
Once you have confirmed your order, it will be received by KE Trade and will be put in the queue. To amend or withdraw your order, go to your "Orders" pagelet:

Right click on the counter on your "Order" pagelet that you wish to amend or withdraw; then choose the function "Amend" or "Withdraw".

Please include the "Partially Filled" quantity (if any) in the "New Quantity" value when amending orders for HKEx, Bursa, NYSE and NASDAQ exchanges.


Q4. How will order amendment affect the order queue priority for SGX and HKEX?
Amendment of order price and quantity are available for SGX and HKEX. Please note that order queue priority will be lost if there is an increase in the order quantity or an increase/decrease in the order price. Order priority will be maintained if there is a decrease in order quantity. The revised order price will be subject to the price spread validation check by HKEX and SGX.


Q5. Can I contra my trades?
As a general rule, contra will be performed automatically on a first-in-first-out basis if there is a corresponding sell contract to match against an outstanding buy contract of the same counter (not applicable to CPF/SRS transactions). 

For trades settled in SGD, USD, HKD and AUD, contra will be allowed up to due date ("D"). Any contra losses due for settlement in foreign currencies will be converted to SGD after 7 market days to minimise any foreign currency exposure.

For Bursa Malaysia trades:

  • Contra in MYR will be allowed till D for buy proceeds up to MYR500,000 on a per counter basis. 
  • For amounts above MYR500,000, only intra-day contra will be allowed. 

If you do not wish to contra your trade(s) on a first-in-first-out basis, kindly inform your Trading Representative latest by the end of the trading day of the sell trade(s).


Q6. Am I allowed to do short-selling?
Please note that we DO NOT permit short selling without the ability to make delivery for all markets. You will be responsible for all losses, damages, costs, charges and/or expenses arising as a result.

Should you desire to short sell a counter, you may use our Securities Borrowing & Lending (SBL) facility which would allow you to borrow securities to short sell, subject to our Securities Borrowing & Lending terms and conditions. Please visit Securities Borrowing & Lending for more information.


Q7. What should I do if I made an error resulting in a short sell position?
For any error made, you are required to cover the short positions within the trade date (T).


Q8. What happens if I am unable to cover my short sell position within trade date (T)?
Any failure to cover the short positions on the trade date would result in a buying-in instituted by the SGX on the due date (T+3 at 3:00pm and T+3 at 11:00am for eve of public holidays). Please note that the following additional cost will be borne by you for buying-in:

  • Buying-in processing fee of SGD75 (subject to 7% GST).
  • Commission rate of 0.75% of contract value.

In the event that the buying-in is not completed by T+3, buying-in will continue on T+4 & T+5 with a penalty of SGD1,000 or 5% of contract value, whichever is higher.

Should there be any buying-in not completed by T+6, the short position will be subject to procurement. If the position is not covered by T+6, the penalty is SGD5,000 per day until the short position is fully covered.


Q9. Can I use CPF to trade or do contra using CPF funds?

  • You can use up to 35% of your approved CPF investment amount to invest in securities.
  • However, you must open a CPF Investment Account with any of the agent/local banks:
    • DBS Bank Ltd (DBS)
    • Oversea-Chinese Banking Corporation (OCBC Bank)
    • United Overseas Bank Limited (UOB)
  • Sign a one-time Standing Instruction Form for Utilisation of CPF Funds. This form may be submitted through us or upon opening a CPF Investment Account.
  • Your agent bank will send a confirmation of your approved CPF Investment Account number once it is successfully opened.
  • You must update us with your approved CPF Investment Account number for linkage to your trading account via your trading representative or email to us. Once your linkage has been established with us successfully, you may start using your CPF funds to trade.
  • You may not use any CPF funds to do contra trading, or for settlement of foreign trades, or for non-CPF approved counters. You may call your Trading Representative to check if a particular counter is CPF approved.


Q10. Can I queue at a price that is above or below the current market price and what is Minimum Bid Size?
SGX will reject an order that is queued at a price that is more than twenty (20) bids for securities, thirty bids (30) for exchange traded funds, STI ETF, Bonds, debentures and loan stocks. The minimum bids for stocks and shares listed on the SGX are as follows:

Products

Price Range

Bid Size (SGD)

Forced Orders (Bids)

Securities

Below SGD0.2

0.001

+/-20

SGD0.2 - SGD2

0.005

+/-20

SGD2 and above

0.01

+/-20

Exchanged Traded Funds, Bonds, debentures

All

0.01 or 0.001 as determined by SGX - ST*

+/-30

* Excludes exchange traded funds, bonds, debentures, loan stocks and securities traded in Hong Kong Dollar and Japanese Yen. SGX will be customising the minimum bid structures for these products.

* For further information, please refer to SGX website here.


Q11. Why are my orders rejected?
Orders submitted could be "rejected" for these possible reasons:

  • You have submitted an order with a price that is not within 20 bids of the last done price.
  • Overnight orders submitted beyond twenty 20 bids of the previous day's closing price will be rejected during the Pre-Opening routine at 8.30am (Singapore time).
  • Your Buy price is higher than the current best Ask (selling) price or your Sell price is lower than the current best Bid (buying) price.
  • You have exceeded your Trading Limit. Please contact your Trading Representative for any request in the revision of your trading limit. 
    E.g. you do not have sufficient securities holdings in your selected trading account in order to proceed with the sell order.

 

Q12. What is the validity period for my orders?
All orders submitted are only valid for one trading day. Any orders that are not done at the end of each trading day will expire.


Q13. How do I trade using my CPF Investment or SRS (Supplementary Retirement Scheme) account?
To trade using your CPF/SRS account, please select 'CPF' or 'SRS' as the payment mode when submitting your online order.


Q14. What do I need to take note of when performing CPF/SRS trades?

  • CPF payment mode is available for all CPF approved stocks listed on SGX. There will be a "CPF" indicator displayed under the Ind column of our trading platform for stocks that are tradable via CPF investment account.
  • SRS payment mode is available for most SGX stocks except for ADRs and some corporate bonds. Clients are advised to check against the prospectus or with their agent banks if a stock is eligible under the Supplementary Retirement Scheme ("SRS"). 
  • Kindly ensure that "SGD" is selected as the settlement currency for all CPF/SRS trades. In the event if foreign currency is selected as the settlement currency, the CPF/SRS trade will be revoked to Cash trade.
  • Kindly ensure that there are sufficient funds in the CPF/SRS account for purchases. In the event that there is insufficient funds in the CPF/SRS account, the CPF/SRS trades will be revoked to Cash trade and subject to the normal settlement rules of trade date + 3 market days.
  • Contra is not allowed for all CPF/SRS trades.
  • Kindly contact your Trading Representative on Trade Date for any amendments to CPF/SRS trades. Please note that agent banks charge additional processing fees for trade amendments made after Trade Date.


Q15. What is continuous all-day trading that is being offered by SGX?
Continuous all-day trading allows you to trade on SGX-ST during 'lunch period', between 12.30pm and 2pm.

Continuous all-day trading for the securities market has been implemented by SGX since 1 August 2011. This enables you to trade non-stop between 9am and 5.05pm Singapore time on trading days, allowing you to take advantage of news flow in the international markets at anytime during the day.

For the official SGX press release on continuous all-day trading, please click here.


Q16. What are random endings to the Pre-Open and Pre-Close phases of the Opening and Closing Routines?
SGX has introduced random endings to the Pre-Open and Pre-Close phases of the Opening and Closing Routines to mitigate risks of pre-opening and pre-closing price manipulation. This means that the market will close at any time within a specified interval rather than at a designated time.

(a) Pre-Open and Opening Routines
Pre-Open routine will continue to start at 0830h but will end randomly between 0858h to 0859h, i.e. Non-Cancel period can start any time between 0858h to 0859h. The market will continue to open at 0900h.

(b) Pre-Close and Closing Routines
Pre-Close routine will continue to start at 1700h but will end randomly between 1704h and 1705h for a full trading day, i.e. Non-Cancel period can start any time between 1704h to 1705h.

The market will continue to close at 1706h.

Note : For half trading day, Pre-Close routine will end randomly between 1234h and 1235h, i.e. Non-Cancel period can start any time between 1234h and 1235h.


Q17. What is Indicative Equilibrium Price (‘IEP’) and where will it be published?
To provide greater market transparency, a new column named “EP” will be added to KE Trade screen to display the Indicative Equilibrium Price (“IEP”). IEP is the price at which orders would be executed if orders matching were to occur at that point. This will help clients to assess the market and adjust their orders if desired.

Do note that all better bid/ask prices and quantities will be masked to safeguard against manipulation of the eventual equilibrium price. Clients will no longer be able to view better bid/ask prices and quantities during the Pre-Opening (0830h to 0859h) and Pre-Closing routines (1700h to 1705h).


Q18. On the Quotes page, what do the abbreviations in the Remark (Rmk) column denote?
Remarks for SGX Singapore Market

Rmk

Description

BI

BuyIn Only

CB

Cum Bonus

DL

Delisted

PL

Pending Listing

SUSP

Suspended

CA

Cum All, Any combination of Cum remarks

CD

Cum Dividend

CE

Cum Entitlement

CI

Cum Interest

CO

Cum Offer

CR

Cum Rights

H

Trading Halt

J

Adjust

WI

When Issued

XA

EX All, Any combination of Ex remarks

XB

Ex Bonus

XD

Ex Dividend

XE

Ex Entitlement

XI

Ex Interest

XO

Ex Offer

XR

Ex Rights


Q19. What are the trading hours for Singapore Exchange (SGX-ST), Bursa Malaysia (Bursa), Hong Kong Exchange (HKEX), Stock Exchange of Thailand (SET) and Shanghai-Hong Kong Connect North Bound (SH-HK)?

Exchange Trading Hours (Singapore Time)
SGX-ST 9.00am - 5.06pm
Bursa 9.00am - 12.30pm
2.30pm - 4.45pm

HKEX

9:30am – 12:00pm (Morning Session)
1:00pm – 4:00pm (Afternoon Session)
4:00pm – 4:10pm (Closing Auction Session)

SET 11.00am - 1.30pm
3.30pm - 5.30pm
SSE-HK

9.15am - 09.25am (Opening Call Auction)
9.30am - 11.30am (Continuous Auction (Morning))
1.00pm - 3.00pm (Continuous Auction (Afternoon))

9.20am - 9:25am

  • SSE will not accept order cancellation

9.10am - 9.15am; 9.25am - 9.30am; 12.55pm - 1.00pm

  • Orders and order cancellations can be accepted by SEHK but will not be processed by SSE until SSE’s Market Open
  • Orders that are not executed during the opening call auction session will automatically enter the continuous auction session

The exchanges above are not open for trading on weekends and Public Holidays in the respective countries.


Q20. What are the non-trading days for Singapore Exchange (SGX-ST), Bursa Malaysia (Bursa), Hong Kong Exchange (HKEX), Stock Exchange of Thailand (SET) and Shanghai-Hong Kong Connect North Bound (SH-HK)?
Click here to view Singapore Exchange non-trading days.
Click here to view Bursa Malaysia non-trading days.
Click here to view Hong Kong Exchange non-trading days.
Click here to view Thailand Exchange non-trading days.

Investors are only allowed to trade on days where both markets are open for trading and banking services are opened in both markets on corresponding settlement days.

SH-HK will provide the Northbound Trading Calendar at the beginning of each calendar year.


Q21. What is dual currency trading, introduced by SGX?
SGX has introduced dual currency trading for selected stocks.

The listed stock can be traded in two different currency denominations (for example, USD and SGD) and share/unit holdings are custodised as a consolidated pool at the depository end.

The introduction of this functionality provides more cost efficiency to investors as they are able to trade stocks that are listed in a foreign currency in their local currency. They are also able to trade the listed stock in both currencies without having to have separate unit holdings at CDP.

Please click here for more information.

 
Q22. What is the main advantage for dual currency trading?
The main advantage of this functionality is that it provides investors the option to trade in either currency with transparency. Previously, investors who are trading in a USD-denominated stock counter and wish to settle the trade in another currency (i.e. SGD) will have to specify this during order entry and will be subject to foreign exchange settlement at the FX rate provided by your broker. With this new functionality, investors can directly buy/sell in the SGD counter without having to wait till settlement to know the converted amount.


Q23. What are the risks associated with dual currency trading?
In most cases, the traded prices in the two counters should theoretically be equivalent or close to each other, taking into consideration the prevailing FX rate. However, in certain cases, due to other market supply and demand factors in the respective counters, the price relationship and difference between the two counters of the listed stock might not necessarily be the FX rate between both counters. This is possible in illiquid stocks and in the absence of market makers to provide competitive quotes.


Q24. What is the board lot size for securities stocks listed on Singapore Exchange (SGX)?
Board lot is the designated trading size for each securities stock listed on SGX. In the SGX ready-market, the board lot of a securities stock is usually 100 shares. However, for certain stocks such as Creative Technology, the board lot is designated as 50 shares instead. Some counters also have different board lot sizes traded in the ready-market. An example is SingTel, which has board lot of 10 shares and 100 shares.


Q25. What stocks are available for trading on SET?
For SET Market, only NVDRs (non-voting depository receipts) and foreign shares are available for trading. Please click here for more details on NVDRs.


Q26. What stocks are available for trading on SH-HK Connect North Bound?
Constituent stocks of SSE180 and SSE380 Index. SSE-listed A shares not included as constituent stocks but have corresponding H shares listed on SEHK except for:

  • SSE-listed shares not traded in RMB
  • SSE-listed shares included in the "risk alert board"


Q27. What is the trading quota for SH-HK Connect North Bound?

There are 2 types of quota imposed as part of SH-HK Connect.

  1. Maximum cross-boundary investment quota (Aggregate Quota)
    • Quota of RMB300 billion
    • Aggregate Quota balance = Aggregate Quota – aggregate buy trades + aggregate sell trades (calculated at the weighted average cost)
    • Quota balance will be published on HKEX website after SSE’s Market Close
    • Northbound buying will only be allowed when aggregate quota is not hit

  2. Daily Quota
    • Limits the maximum net buy value of cross-boundary trades under Shanghai-Hong Kong Stock Connect each day
    • Quota of RMB13 billion
    • Daily Quota Balance = Daily Quota – Buy Orders + Sell Trades + Adjustment
    • Daily Quota balance will be disseminated on HKEX website at 1-minute intervals

    Once Daily Quota is exceeded during a continuous auction session, no further buy orders will be accepted for the remainder of the day


Q28. What are the trading rules and regulations for SH-HK Connect North Bound?

  • Only Limit Order Type is allowed
  • Day trading not allowed (sell only shares available in stock account at end of the previous day)
  • Board lot size of 100 shares - Odd lot is available for sell orders and odd lot must be in a single order
  • Tick size is RMB0.01
  • General price limit of 10% based on previous closing price (order beyond price limit will be rejected by SSE) - No order amendment is allowed
  • 30% max for foreign investors’ shareholding. If exceeded, foreign investors will sell based on a last-in-first-out basis within five trading days
  • Investor disclosure when 5% is reached

 

Q29. What is a Closing Auction Session (CAS) in the Hong Kong Exchange (HKEX)?
A closing auction is a commonly used trading mechanism which allows trades to be executed at the closing price. During a closing auction, market participants may input buy and sell orders, with the price that most volume can be traded at forming the closing price. All orders will then be executed at that price.


Q30. How will the trading hours change due to CAS for HKEX?
For the securities markets, the market closing time will change from 16:00 to a random closing of anytime between 16:08 and 16:10 for a normal trading day. It will change from 12:00 to a random closing of anytime between 12:08 and 12:10 for a half day trading.

For the derivatives market, the closing times of normal trading sessions for Stock Index Futures and Options, Currency Futures and Commodity Futures will change from 16:15 to 16:30 for a normal trading day and from 12:00 to 12:30 for a half trading day, except on the last trading day of the contracts. The opening time of After-Hours Futures Trading will change from 17:00 to 17:15.

In addition, trading hours on the last trading day, the final settlement price calculation algorithm and typhoon arrangements will also change accordingly.


Q31. How does the CAS in HKEX work?
In the first period (Reference Price Fixing Period, 4:00-4:01 pm), a reference price, which sets the allowable price limit of the CAS (±5 per cent from the reference price), is calculated for each CAS security. The reference price is determined by taking the median of 5 nominal prices in the last minute of the CTS.

In the second period (Order Input Period, 4:01-4:06 pm), at-auction orders and at-auction limit orders within the ±5 per cent price limit can be entered, amended or cancelled.

Starting from the third period (No-Cancellation Period, 4:06-4:08 pm), at-auction orders and at-auction limit orders can be entered. However, the prices of new at-auction limit orders must be between the lowest ask and highest bid of the order book, and no orders can be amended or cancelled.

In the last period (Random Closing Period, 4:08-4:10 pm), the order rules from the No-Cancellation period apply and the market closes randomly within two minutes. After the period, there’s order matching for all CAS securities. In cases where no closing price is established during the CAS, the reference price would become the closing price. This price would also be used for order matching based on matching priority, i.e. by order type, price and then time.

 

Q32. What order types are allowed during CAS for HKEX?
4:00 – 4:01pm: Reference Price Fixing Period
No orders allowed

4:01 – 4:06pm: Order Input Period
At-auction orders and at-auction limit order.
Input, amendment and cancellation are allowed.

4:06 – 4:08pm: No Cancellation Period
At-auction orders and at-auction limit order.
Input is allowed. Amendment and cancellation are not allowed. 

4:08 – 4:10pm: Random Closing Period
At-auction orders and at-auction limit order.
Input is allowed. Amendment and cancellation are not allowed.

 

Q33. For HKEX, what is an at-auction order?
An at-auction order is an order with no specified price and is entered into the system for execution at the securities’ closing price determined in the CAS. It enjoys a higher order matching priority than an at-auction limit order and will be matched in time priority at the closing price in the CAS.

 

Q34. For HKEX, what is an at-auction limit order?
An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at, or more competitive than, the closing price may be matched at the closing price. An at-auction limit order may be matched in price and time priority at the closing price. No at-auction limit order will be matched at a price worse than its specified price.

 

Q35. What securities are covered under CAS for HKEX?
The CAS will be rolled out in two phases, with the list of securities further expanded in Phase 2.

Phase 1 (to launch on 25 July 2016) will include all Hang Seng Composite LargeCap and MidCap index constituent stocks, H shares which have corresponding A shares listed on the exchanges in Mainland China and all ETFs. Subject to a review of Phase 1, Phase 2 will tentatively include all equity securities and funds.

 

Q36. Is short selling allowed during the CAS for HKEX?
To allow the market to be familiar with the new CAS, short selling will not be implemented in the Phase 1 of the CAS. Hence, input of new short selling order during the CAS will not be allowed during the Phase 1 of the CAS.

However, it should be noted that outstanding short selling orders, which are input during the Continuous Trading Session CTS) and with order prices higher than or equal to the lower price limit (i.e. order price >=95% of reference price), will be automatically carried forward to the CAS. All these orders will be treated as at-auction limit orders.

On the other hand, if the outstanding short selling orders input during the CTS have a price lower than the lower limit (i.e. order price < 95% of reference price), they will be cancelled and a message for order cancellation will be sent out by the system. For the short selling orders carried forward to the CAS, you are allowed to cancel and reduce the quantity of the orders during the CAS. In such cases the original order priority will be maintained. However, change of order price or increase of quantity of these orders during the CAS will not be allowed.

 

Q37. Where can I find out more about CAS for HKEX?
You can refer to http://www.hkex.com.hk/cas/en/index.htm for more information on CAS.

 

Q38. How does Volatility Control Mechanism (VCM) work for HKEX's securities market?
The Volatility Control Mechanism (VCM) is designed to prevent extreme price volatility from trading incidents such as a “flash crash” and algorithm errors, and to address systemic risks from the inter-connectedness of securities and derivatives markets.

In the case of HKEX’s securities market VCM, if the price of a stock deviates more than 10% within five minutes, it will trigger a cooling-off period for five minutes. This provides a window allowing market participants to reassess their strategies, if necessary. It also helps to re-establish an orderly market during volatile market situations. Trading can still be carried out within the price limit during the cooling-off period.

 

Q39. What securities are covered by VCM for HKEX?
In the securities market, the VCM will cover Hang Seng Index (HSI) and Hang Seng China Enterprise Index (HSCEI) constituent stocks (as of 31 May 2016 there were 81 such stocks listed on the HKEX).

 

Q40. What is the applicable period for HKEX's VCM?
VCM is applicable during the continuous trading session (CTS), excluding:

• the first 15 minutes of the morning and afternoon trading session

• the last 15 minutes of the afternoon trading session

There can only be one cooling-off period in the morning session and one in the afternoon session for a stock within a day.

 

Q41. Where can I find out more about HKEX's VCM?
You can refer to http://www.hkex.com.hk/vcm/en/index.htm for more information on VCM.

 

 

Trading Tools

Q1. What are some of the user-friendly features of KE Trade Online?

  • Batch Order, which allows you to place up to 5 buy/sell orders at the Batch Order pagelet.
  • 4Site, a multiple trading screen that has been pre-configured to display Watchlist, Orders, and Buy/Sell pagelets. Your 4Site is also customizable; add or remove the desired pagelets according to your preference.
  • Personal Configuration under your Profile, allows you to check your Internet trading limit, trading representative's name and contact particulars, account details, and to update your personal details.
  • Trade Summary displays actual trades done by price on a real-time basis. For example, how many bids or ask trades done at SGD1.50, SGD1.51, SGD1.52, or SGD1.53. This feature allows you to study the trend of buying and selling.
  • Time and Sales displays actual transactions done for that particular stock sorted by time.
  • Intra-day Charts which displays charts plotted on real-time basis with time and sales data supporting the charts
  • Market Depth which displays the SGX-ST ready market of up to 20 levels of bid and offer prices. Market Depth is a subscription-based service for SGX-ST counters. Please enquire with Customer Service at (65) 6432 1888 or via e-mail at helpdesk@maybank-ke.com.sg to find out more about this great feature.


Q2. How do I subscribe to the SGX-ST Market Depth Service?
SGX-ST Market Depth Service is a subscription-based service. To subscribe for this service, please make a payment of SGD90 (3 months' access) via Cash/Cheque/EPS or Internet banking Bill Payment Service.

Kindly inform Customer Service at (65) 6432 1888 or via e-mail at helpdesk@maybank-ke.com.sg after you have made payment for the service.

Access will be activated a day after the payment is received by us.


Q3. What is the Historical Chart?
It is KE Trade's online historical charting and analysis tool for counters listed on the SGX-ST, HKEX, Bursa, NYSE and NASDAQ.


Q4. What are the benefits of using Historical Chart?

  • User-friendly and powerful online charting tool across SGX-ST, HKEX, Bursa, NYSE and NASDAQ.
  • Availability of a wide range of counters - Stocks, ETFs, Warrants & Indices.
  • Access to historical quotes for up to 5 years for all counters listed on the SGX-ST and up to 3 years for all counters listed on the HKEX, Bursa, NYSE and NASDAQ.
  • Ability to display tick-by-tick information for users with real-time access.
  • Display and compare up to 3 different historical graphs simultaneously.
  • Ability to define the duration and quantity of data to be displayed.
  • View charts in different timescales - by daily, weekly or monthly resolutions.
  • Study charts in different styles - OHLC Bars, Candlesticks and Line on Close.
  • Customize and view multiple indicators on the chart.
  • Utilize a comprehensive range of drawing tools to draw trendlines and add comments onto charts.
  • Enjoy the option of saving or removing your template which can be configured to your preferred view, your displayed indicators, the parameters used to draw them and the size of the indicators.
  • Ability to save and print your charts.


Q5. How do I access Historical Chart?
Right-click on any counter in your Watchlist, Quotes, Account Management or Portfolio pages, and select "Historical Chart" from the Quick menu.


Q6. What should I do if I face difficulties in launching Historical Chart?

  • Please note that Historical Chart requires JAVA. You may click on this link to download JAVA.
  • After successful download, please run the file to install Microsoft Java.
  • If you still face problems, please go to the menu in your Internet Explorer window and click on Tools > Internet Options.
  • Under the "Security" tab, click on the Internet icon, select "Default Level", then click "OK".
  • If you are still unable to view Historical Chart, please clear your Internet Explorer Browser cache by clicking on Tools > Internet Options > General.
  • Under the section "Temporary Internet Files", click on the "Delete Files" button, then "OK". After which, please relaunch your Internet Explorer Browser, by closing and reopening the window.
  • If you have already installed JAVA and are using IE 8.0 please select "No" on the security warning pop-up.
  • If you are still facing other issues, please contact Customer Services at (65) 6432 1888.


Q7. Why is the closing price for some counters listed in Historical Chart different from the closing price displayed on SGX Charts?
The closing price listed in historical chart is adjusted based on corporate actions like dividends, bonus shares, stock splits and etc. In the case of dividend payouts, the closing prices will be adjusted if the dividend value is at least $0.10 or 10% of the prevailing counter price.


Q8. Will corporate actions such as dividend issues, bonus issues, rights issues and stock splits be automatically adjusted and reflected in the historical charts?

 

Dividend Issues

Stock Splits, Bonus and Rights Issues

SGX

Yes, if the dividend is more than $0.10 or 10% of the share price

Yes

Bursa

HKEX

Yes

Yes

US (NYSE/NASDAQ)

No, charts are adjusted only upon request


Q9. What is Value Analyzer?

It is an intuitive, graphic-rich tool to evaluate investment opportunities using principles of value investing. Identify undervalued stocks based on selection or choose from pre-constructed lists from different industry sectors. 


Q10. What is Technical Insight?
It is a chart pattern recognition and Technical Event® detection feature that offers insight on daily bullish or bearish trading opportunities, and provides email alerts and analysis on any selected stocks.


Q11. How do I access Value Analyzer/Technical Insight on KE Trade Online?

  • Click on Research > Value Analyzer/Technical Insight
  • Trading Modules: Right click on a stock > Select Value Analyzer/Technical Insight


Q12. What are the electronic trading risks which I need to take note of?

  1. Live Prices
    The speed and quality of your internet connection will affect the performance and accuracy of live prices on our online trading platforms and mobile trading applications. Broadband internet connection is recommended for online trading.
  1. Password
    Always keep your internet trading password confidential and change it regularly. Clear your browser’s cache and history after each session so that your account information is removed. You are advised against using your browser’s “Auto Complete” function to save your User ID and Password as this function stores and lists possible matches from entries that you have typed previously.
  1. Virus, Spywares and Adwares
    Always install the latest anti-virus software and spyware programs on your computer or mobile. Regularly scan your computer or mobile to quarantine and delete any Virus, Spyware or Adware that may be present. Avoid downloading programs and email attachments from suspicious unknown sources.
  1. Phishing
    Phishing is an act of acquiring sensitive information such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is typically carried out by email or instant messaging, and often directs users to enter details at a website.

    NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information. If you receive such emails or instant messages, do not reply or click on the links in the email or instant message.
  1. Wireless Network
    Wireless networking works by sending information over radio waves so it can be more vulnerable to intruders. Here are some ways to keep your wireless network secure:

    • Make your own unique and difficult-to-guess Service Set Identifier (SSID).
    • Change the default administrator password and username for your router.
  1. Orders
    In the electronic trading world, you may encounter situations where you are unable to withdraw erroneous orders in time due to the speed of the internet connection, or experience delays in order transmission and confirmation of order execution.

Please contact your Trading Representative or our Customer Service if you require any assistance.

User Guides