Maybank Kim Eng - MKE trade FAQs

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General

Q1. How do I get my User ID and Password for MKE trade? (Existing KE Trade users)

First-time Login
Login using your existing KE Trade User ID and Password. Upon successful authentication, you will be prompted to enter your preferred Password for MKE trade.

For assistance on your KE Trade User ID or Password, please contact Customer Services at helpdesk@maybank-ke.com.sg or (65) 6432 1888.

Subsequent Login
Login using your MKE trade User ID and Password.

For assistance on your MKE trade User ID and Password, please contact Customer Services at helpdesk@maybank-ke.com.sg or (65) 6432 1888.

Q2. Can I change my User ID and Password for MKE trade?
For security purposes, clients are advised to change their password every 3 months.

To change your MKE trade password, log in to MKE trade and click on the ‘Application menu’ icon located at the top right-hand corner of the page then click on ‘Change Password’.

Please note that your MKE trade User ID cannot be changed.

Q3. What happens if I forget my User ID and Password for MKE trade?
If you have forgotten your User-ID or would like to request for a new password, please call Customer Services at (65) 6432 1888. In the case of a new password, it will be sent to your email address* in our records.

Alternatively, you may complete the Request for New Password form and email it to helpdesk@maybank-ke.com.sg. Upon successful verification of your signature, a new password will be sent to your mailing address* stated on the request form (within 1-2 working days).

*Note: Despatch of new password via email is only available if you have a local mobile number and valid email address. Otherwise, the new password will be sent by post to your mailing address in our records.

Q4. What are the benefits of trading via MKE trade?

Access and trade into major global financial markets anytime, anywhere.
Fully customizable workspace to suit your trading needs by dragging, dropping and stacking widgets on the screens.
Advanced charting tool with a wide range of indicators and drawing tools to support your investment analyses and decisions.
Monitor and manage your portfolio position with real-time valuation based on current market value from three different views.
Take advantage of every investment opportunity by creating personalized alerts that trigger in response to specific market conditions or set News alerts to notify you whenever a news announcement is released for a specific counter.
Intuitive Order Entry and hotkeys/keyboard shortcuts that not only enable you to enter basic orders but also advanced order types like Stop Loss or Take Profit (applicable only to SGX).
Make wiser investment decisions by accessing historical time and sales, trade summary of a security, dividend payments and historical adjustment information that is needed for data analysis.

Q5. Can I view orders that are placed through MKE trade on KE Trade and KE Trade Mobile applications?

All orders placed through MKE trade will not be reflected in KE Trade and KE Trade Mobile applications.

Similarly, all orders placed through KE Trade and KE Trade Mobile applications will not be reflected in MKE trade.

Q6. Which markets are available for trading in MKE trade?

Singapore (SGX)
Hong Kong (HKEX)
Malaysia (Bursa Malaysia)
Thailand (SET)
Shanghai 'A' (via SH-HK Stock Connect)
US (Nasdaq, NYSE, NYSE Arca)
United Kingdom (LSE)

Getting Started with MKE trade

Q1. Understanding the default layout

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Q2. What are widgets? How do I use them?

Widgets are individual modules with different functionalities (e.g. quote, marker activity) that you can add to your worksheet to build a customized trading layout.

Q3. How do I access my Watchlist?

Go to Quick Trade > Watchlist

Click on Watchlist > Load > Select your Watchlist

Alternatively, you can add a Watchlist Widget to your personalized layout to access your watchlist.

Q4. How do I buy/sell a stock?

Click on Buy (green icon) > Type the security code in search box

Alternatively, if you are on the Market Activity or Watchlist screen, click on “Ask” to trigger a Buy ticket and “Bid” to sell.

Q5. What are the counterparty names?

Refer to this list of Counterparties.

*Use the last two digits as a reference to the table below.

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Customization

Q1. How do I add a widget?

Create a new worksheet by clicking +New > Add a widget

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Q2. Can I change the color theme?

On the top right hand corner, select color > Dark or Light theme

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Q3. Why are some widgets not appearing in MKE trade?

If some widgets are not appearing correctly (e.g. widget only shows abbreviation), there might be a need to resize the widget or change the screen resolution screen.

Widgets can also be stacked for layout optimization and quick access.

Widgets can be stacked by (i) clicking on the menu item in the top right hand corner and selecting new widget or (ii) drag and drop a widget over an existing widget.

The new widget will appear as an additional tab.

A widget can also be detached and extended to another display by clicking on the menu item on the top right hand corner and selecting detach.

Q4. How do I use the right click functionality in MKE trade?

MKE trade has no right click functionality – instead common actions can be accessed by mouse-over and clicking on the inline action button beside the security code. Quick actions include order creation and alert setting.

Watchlist

Q1. Where can I find Global Indices?
You can find global indices in the Quote Ticker widget.
Alternatively, you can search for /INDEXGLOBAL in the Watchlist module.

Q2. How many counters can I set in MKE trade Watchlist?
There is no limit to the number of counters you can set in a MKE trade watchlist. You may set and save up to 50 Watchlists.

Q3. Is there a limit to the number of Worksheets and Widgets that can be set in MKE trade?
You may set and save up to 8 worksheets. There is no restriction to the number of widgets you can add in a worksheet but you can only stack up to 3 widgets

Q4. What does the Autosave button do?
The autosave button will appear after you have saved your watchlist. When the autosave button is enabled, any counters you add/remove will be saved by MKE trade.

Q5. How do I add more columns (information) to my Watchlist?
Select the Configure table button on the left hand side of the Watchlist widget > select the required information from the hidden columns > Save Changes

Q6. How do I know if a stock is under CPFIS?
You can find the status for CPF approved stocks under the ‘Notes’ column. Value ‘CP’ indicates that stock is under CPFIS.

Q7. How do I know if a stock is Marginable?
You can find a stock’s marginable status under the ‘MS’ column.
M = marginable, NM = non-marginable.

Marginable status is displayed for Margin accounts only.

Q8. Where do I find XD/CD status?
Under the ‘Basis’ column.

Q9. Where do I find the equilibrium price?
Under the ‘MPrc’ column.

Charts

Q1. How do I save my charts?

Charts can be saved by clicking ‘save as’. When loaded, both stock code and indicators will be retrieved and displayed.

Mobile Trading

Q1. Where can I download the application?
For iPhone users: Go to Apple App Store >> Search for MKE trade SG
Alternatively, click here.

For Android users: Go to Google Play >> Search for MKE trade
Alternatively, click here.

Note: iPad and Android tablet application is currently not available.

Market Data Access

Q1. Why am I seeing “No Market Depth available” at Market Depth Widget?
To view up to 20 price levels for SGX, you will have to subscribe to SGX Market Depth.

To subscribe to SGX Market Depth, kindly contact our Customer Services at helpdesk@maybank-ke.com.sg or (65) 6432 1888 for assistance.

Q2. What is the default market data access?
SGX - Live
SET - Live
HKEX – Delayed 15 min
SH-HK – Delayed 15 min
Bursa – Delayed 15 min
LSE – Delayed 15 min
NYSE – Delayed 20 min
NASDAQ – Delayed 20min
ARCA – Delayed 20 min
*Please note that DJI Index is not available

Q3. Is Trade Analysis snapshot or realtime?
Snapshot.

Q4. How do I subscribe to real-time market data for MKE trade?
Market data are real-time for Singapore Exchange (SGX) and Stock Exchange of Thailand (SET).

For subscription of real-time market data for Hong Kong Exchange (HKEX) and US exchanges (NASDAQ, NYSE or NYSE ARCA), kindly contact our Customer Services at helpdesk@maybank-ke.com.sg or (65) 6432 1888 for assistance.

Please note that for subscription to US exchanges real-time market data, you are required to submit exchanges’ agreement forms for approval before access to real-time market data can be granted to your MKE tradeaccount.

Portfolio

Q1. Is the portfolio function in MKE trade real-time?
MKE trade provides real-time portfolio for transactions done via the platform itself. It enables you to monitor your realised/unrealised profit and loss status in real-time when your buy and sell orders are filled during the trading day.

Please note that the shares shown under MKE trade portfolio is not a reflection of your share holdings in CDP/CPF investment bank/SRS operator. To mitigate the possibility of any short sale, please refer to your latest positions held with The CDP/CPF Investment Bank/SRS operator prior to any sale of stocks or shares.

Q2. How do I view my Custody holdings?
For foreign shares traded with Maybank Kim Eng, you can find your Custody holdings under ‘AvailVolume’ in Portfolio widget.

For SGX shares, please note that the shares shown under MKE tradeportfolio is not a reflection of your share holdings in CDP/CPF investment bank/SRS operator. To mitigate the possibility of any short sale, please refer to your latest positions held with The CDP/CPF Investment Bank/SRS operator prior to any sale of stocks or shares.

Q3. Where can I see my CPF/SRS holdings?
Step 1: Login and click on 'Portfolio' >> 'Contract Notes'

Step 2: Ensure that 'Transactions' are filtered out to Non-Cash Payment mode - CA: Cash, S: SRS

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Q4. How do I add trades to my portfolio view if the trades were not done through Maybank Kim Eng?
Step 1: Login and click on ‘Portfolio’ >> ‘Contract Notes’

Step 2: Select the correct Account

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Step 3: Select Manual Entry

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Step 4: Click on New Transaction

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Step 5: Key in the details of your trade and click 'ok'

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Please note that at the moment, you will not be able to key in odd lots.

Q5. What does Realised P/L mean?
Refers to intraday realised profit/loss.

Q6. Can I see any Offline Counters/Bonds?
Kindly refer to your "Statements" for your Offline Counters/Bond Holdings

Setting up alerts

Q1. How do I set up SMS and email for filled trade alerts?

Step 1: Select “Preferences” from the application menu.

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Step 2: Tick the relevant checkboxes. You may select either email or SMS, or a combination of both.

Step 3: Enter the relevant email address and/or mobile number.
For SMS, only local mobile numbers are supported for now.

Step 4: Click on 'Save'.

KE Trade Info Portal

Q1. What can I do with the KE Trade Info portal?
You can access features like Recognia Research, Rewards and e-Statements. KE Trade Info portal can be accessed via the Important Links widget.

Technical Support

Q1. Are there any software or browser requirements for MKE trade?
One of the benefits of using MKE trade is that there are no requirements for Java to be installed. This makes it compatible with major web browsers such as:

Chrome (latest version)
Mozilla FireFox (latest version)
Safari (latest version)
Microsoft Edge (latest version)
Internet Explorer (11.0.14; 11.0.9600.17420)

For the best experience, it is recommended to update your browsers to the latest versions available.

Links to download the latest browser versions can be found below:

Chrome - https://www.google.com/chrome/browser/desktop/index.html#
Mozilla FireFox - https://www.mozilla.org/en-US/firefox/new/
Safari - https://www.apple.com/au/safari/
Microsoft Edge - https://www.microsoft.com/en-us/windows/microsoft-edge
Internet Explorer - http://windows.microsoft.com/en-us/internet-explorer/download-ie

http://support.iress.com.au/Release_Notes/Product/Net_Products_Minimum_System_Requirements.htm

Q2. I have a KE CFD account. Can I login to MKE trade and KE CFD at the same time?
Yes, but on different web browsers.

Q3. How do I find e-Services/Research Reports/Rewards?

Refer to Important Links Widget to access the following features and services

e-Services
Research Reports
Rewards

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You are required to perform ONE time clearing of cache from the browser in order to reflect the change. Please refer to the steps below:

Google Chrome

Step 1: On the top right corner, click on the 3 dots icon. Go to More tools > Clear browsing data.

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Step 2: Make sure the checkbox for Cache images and files is ticked and click Clear data.

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Step 3: Clear browsing data pop up screen will close upon completion of clearing cache.

Step 4: Sign out and re-login to MKE trade.

Step 5: Verify Important Links for the following features and services.

Microsoft Edge

Step 1: On the top right corner, click on the 3 dots icon. Go to History > Clear browsing data.

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Step 2: Make sure the checkbox for Cache images and files is ticked and click Clear now.

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Step 3: Clear browsing data pop up screen will close upon completion of clearing cache.

Step 4: Sign out and re-login to MKE trade.

Step 5: Verify Important Links for the following features and services.

Safari

Step 1: Open Safari

Step 2: In the menu bar (top left of your screen) click History

Step 3: At the bottom of the menu, choose Clear History…

Security

Q1. What are the electronic trading risks which I need to take note of?

1. Live Prices

Speed and quality of internet connection will affect the performance and accuracy of live prices in the online trading platforms and mobile trading applications. It is recommended to use broadband internet connection for online trading.

2. Password

Always keep your internet trading password confidential and change it regularly. Clear your browser’s cache and history after each session so that your account information is removed. You are advised against using the “Auto Complete” function of your browser to save your User ID and Password as this function stores and lists possible matches from entries that you have typed previously.

3. Virus, Spywares and Adwares

Always install your computer/mobile with the latest anti-virus software and spyware program. Regularly scan your computer/mobile to quarantine and delete any Virus / Spyware / Adware that may be present. Avoid downloading programs and email attachments from suspicious unknown sources.

4. Phishing

Phishing is an act of acquiring sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is typically carried out by email or instant messaging, and often directs users to enter details at a website.

NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information. If you receive such emails or instant message, do not reply or click on the links in the email or instant message.

5. Wireless Network

Wireless networking works by sending information over radio waves, it can be more vulnerable to intruders. Below are some ways to keep your wireless network secure:

Make your own unique and difficult-to-guess SSID (Service Set Identifier)
Change the default administrator password and username for your router

6. Orders

In the electronic trading world, you may encounter situations where you are unable to withdraw erroneous orders in time due to the speed of the internet connection, or experience delays in order transmission and confirmation of order execution.

Kindly contact your Trading Representative or our Customer Service if you require any assistance.

Q2. What are the electronic trading risks which I need to take note of?

Two-Factor Authentication (2FA) is the verification of a user's online identity.

The current practice used by financial institutions in Singapore is the provision of a unique One-Time Password (OTP) to their clients. This is also practiced by Maybank Kim Eng. When a client wishes to access one of our online services, the client is required to enter an additional unique OTP, which is generated on demand through OKTA Verify App installed in client’s registered mobile phone.

Q3. What is the purpose of 2FA?
The primary objective of two-factor authentication is to secure the customer authentication process and to protect online customer accounts against unauthorised access. In doing so, client confidence in online trading systems will be boosted. Furthermore, 2FA is a useful tool against cyber attacks targeted at financial institutions and their clients.

Q4. Is 2FA compulsory for trading through Maybank Kim Eng?

At this point in time, 2FA is not compulsory for trading through us. However, we strongly believe that 2FA provides better security for clients and we encourage clients to use 2FA to enjoy an enhanced level of security during online trading.

Q5. Can I still opt for 2FA if I have opted out previously?
Yes, you can opt for 2FA in MKE Trade Web.

Step 1: Click on the icon at the top right corner.

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Step 2: Select Sign-in and security.

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Step 3: Scroll down and click on Reset 2FA Settings Button. You will be prompted to register for 2FA on your next login

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Q6. When do I need to use the One-Time Password (OTP)?
You will be prompted for the OTP only upon login to MKE Trade. There is no 2FA OTP required for performing online transactions at this moment.

Q7. What is the OKTA Verify App?
OKTA Verify is a lightweight app that is used to register your device to OKTA. Registering your device to OKTA gives you passwordless authentication to apps, strong device-level security, and more.

After a one-time registration process using OKTA Verify, you may experience a modified login experience to your OKTA apps, based on your organization's settings. OKTA values your privacy. OKTA Verify does not store any personal information. Your organization will not be able to view personal information after your device has been registered.

Q8. Using the same OKTA Verify app that is already linked to my individual trading account, can I link it to my joint trading account?
No. There will be a separate registration process required for joint account holders.

Q9. I travel frequently, will I be able to use the OKTA Verify app abroad without any internet connection?
Yes. You will be able to generate OTP without internet connection on your phone.

Q10. Is 2FA applicable if I login via MKE Trade Mobile apps?
Yes. For 2FA setup, it has to be done at MKE Trade web

Q11. Can I register for 2FA on MKE Trade Mobile?
No. You will have to register for 2FA on MKE Trade Web.

Q12. What should I do when I keep getting error messages about failed OTP login?
You may call our Helpdesk at (65) 6432 1888 for assistance.

Buy/Sell

Q1. How to place advanced orders?

On the order pad, select SGX PTO/SSO and the relevant dropdown. PTO = Price Trigger Order and SSO = Session Trigger Order.

Order Status

Q1. What are the different order status in MKE trade?
Note: For US orders, order withdrawals and/or amendments submitted before market opens will only be processed at 8:30pm Singapore time.

MKE trade Order Status	Description
Queuing	Order Pending to Enter Queue
Created	Order Accepted in Queue
Completed	Order Fully Traded
Created (Partially Filled) Updated (Partially Filled)	Order Partially Traded
Completed (Partially Filled)	Order Partially Traded then Killed
Completed (Unfilled)	Order Killed Before Trade
Cancelled	Cancelled Order Accepted in Queue
Cancellation Pending	Order Cancellation Pending
Failed	Order Failed at Creation
Updated	Order Amendment Accepted in Queue
Pending	Order Amendment Pending
Purged	Order is Purged

Q2. How is Rejected status shown?
Rejected status is shown as “Failed”. For the rejection reason, please refer to the Status Description column.

Q3. Why is my US orders showing “Cancellation Pending” or “Pending” before the market opens?
For US orders, order cancellations and/or amendments submitted before market opens will only be processed at 8:30pm Singapore time.

Trading HKEX

Q1. What are the order types available for Hong Kong Exchange (HKEX) in each trading phase?

HKEX Trading Phase	Full-Day Timing (Singapore Time)	Half-Day Timing (Singapore Time)	HKEX Order Type	MKE trade Order Type Selection	MKE trade Lifetime Selection
Pre-opening Session	9:00AM - 09:30AM	9:00AM - 09:30AM	At-auction Limit Order	Limit	At the Opening
Continuous Trading (Morning Session)	9:30AM - 12:00PM	9:30AM - 12:00PM	Enhanced Limit Order	Limit	End of Day
Extended Morning Session	12:00PM - 01:00PM	Not applicable	Enhanced Limit Order	Limit	End of Day
Continuous Trading (Afternoon Session)	01:00PM - 04:00PM	Not applicable	Enhanced Limit Order	Limit	End of Day
Closing Auction Session	04:00PM to a random closing between 04:08PM and 04:10PM	12:00PM to a random closing between 12:08PM and 12:10PM	At-auction Limit Order	Limit On Close	End of Day

During HKEX market break,
(a) For orders submitted before market break (12:00PM),
(i) subsequent cancellation requests will be submitted to market at 12:30PM.
(ii) subsequent amendment requests will be submitted to market at 01:00PM.
(iii) please note that amendment/cancellation requests submitted may not be accepted by the exchange. Clients are advised to verify order status under Orders Pad widget.

(b) For orders submitted during market break (12:00PM to 01:00PM),
(i) new orders will be submitted to the market after the market opens at 01:00PM in the sequence that they are received. New orders may not be accepted by the exchange. Clients are advised to verify order status under Orders Pad widget.
(ii) amendment/cancellation requests are immediate.

Trading LSE

Q1. What is the Online brokerage rate for trades done in LSE?

For one contract of any contract value, the brokerage rate is 0.3%, with minimum comission of GBP 20.

NOTE:
(i) The commission rate does not include any clearing fees, stamp duties or foreign fees that are chargeable on each trade.
(ii) We reserve the right to impose other charges which may not be included in the above and reserve the right to revise the published fees and charges from time to time.

Q2. What are the trading hours for LSE?

Exchange	Trading Hours (Singapore Time)
LSE	04:00pm – 12:30am (Approximately November to March) 03:00pm – 11:30pm (Approximately April to October)*

* Daylight Saving Time begins on the last Sunday of March to last Sunday of October

Broadcast

Q1. What is the broadcast function?
Broadcast function allows you to link widgets together. Once the widgets are linked, any counter selection will be broadcasted to the other widgets that are linked.

Step 1: Link 2 widgets with the same color code e.g. Watchlists and Charts

Step 2: Load your Watchlist and click on the Stock Code

Step 3: The charts will be loaded with information of that particular stock

Contracts

Q1. How do I view e-Statement?

It can be viewed via the KE Trade info portal which is accessible via the Important Links widget.

Q2. Where can I view my O/S Contract in MKE trade?

You can go to Contract Notes widget > Contract Notes. Look for the column “Status”.
O/S = Contracts with outstanding payment
Due = Contracts with due payment

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Contra Positions

Q1. Where can I see my Contra Positions?

The O/S Contra widget displays your Contra Positions. You can filter the list by Portfolio or currency.

Trust Account

Q1. Can I view my daily Trust Balance?

You can view your Trust Balances on the mobile app.
Go to Portfolio > Account Management > Trust Balance.

Margin

Q1. How do I view Margin Limits to buy A/B/C shares?

Margin Report > Margin Summary
Depending on your screen size, you may need to expand the widget.

Education Materials

Q1. Where can I access the training videos?

There are two ways the videos can be accessed:

a) Via the Trading Portal (Add the Viewpoint Training widget)

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b) Via Youtube

Follow this link.

Trading SGX

Q1. What is the Online brokerage rate for trades done in SGX?
Click here to view the Online brokerage rates for trades done in SGX.

Q2. What are the trading hours for SGX?
Click here to view Singapore Exchange trading hours.

Q3. What is a Trade at Close (TAC) Session in the Singapore Exchange (SGX)?
With effect from 3 June 2019, SGX will be introducing a new “Trade at Close” (TAC) session. The 10-minute-long TAC session will immediately follow the closing auction routine and will allow participants to execute orders at the Closing Auction Price (CAP) set during the closing auction routine.

The extended trading phase, TAC, will enable participants to transact at an already-established closing price. Investors and brokers who desire price certainty or those looking to fill an order that was not completely transacted during the closing routine will benefit from the new TAC session.

For more information, please click here to visit the SGX website.

Q4. How will the trading hours change due to TAC for SGX?
The TAC session will occur at 5.06pm to 5.16pm on a regular trading day and from 12.06pm to 12.16pm if the market is trading for half a day.

Q5. Where do I find the Closing Auction Price (CAP) on MKE trade Online Platform?
CAP value will be displayed under "Last" price during TAC session

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Q6. Where do I find the Closing Auction Price (CAP) on MKE trade Mobile Platform?
CAP can be viewed under “Quotes”. Values will appear in the CAP field during TAC session.

Q7. Where do I find the list of Restricted Counters?
Kindly click here for the list of Restricted Counters

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